Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Sakuntala Lama

Summary

Self driven professional with 4 years of hospitality experience with proven business development and management knowledge in 5-star hotel setting. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

6
6
years of professional experience

Work History

Housekeeping Supervisor

Mercure Hotel
11.2022 - Current
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Monitored staff performance and provided feedback to drive productivity.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Maintained required records of work hours, budgets and payrolls.

Housekeeping Coordinator

Novotel Sydney Darling Harbour
02.2020 - 11.2022
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.

Customer Service Cashier

Sagun Grocery Stores
11.2017 - 01.2020
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Processed refunds and exchanges in accordance with company policy.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Met customer service goals and exceeded customer expectations.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Masters of Professional Accounting - Accounting

Central Queensland University
Sydney, NSW

Bachelors in Business Studies - Accounting

People's College
Kathmandu,Nepal

Skills

  • Problem-Solving
  • Decision-Making
  • Staff Forecasting
  • Creative Thinking
  • Budget Preparation
  • Clear Communication
  • Department coordination
  • Performance Evaluation
  • Stock Inventory Management

Reference

Available on request.

Timeline

Housekeeping Supervisor

Mercure Hotel
11.2022 - Current

Housekeeping Coordinator

Novotel Sydney Darling Harbour
02.2020 - 11.2022

Customer Service Cashier

Sagun Grocery Stores
11.2017 - 01.2020

Masters of Professional Accounting - Accounting

Central Queensland University

Bachelors in Business Studies - Accounting

People's College

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Sakuntala Lama