Sakura Palmer
Whitsundays,QLD
Summary
Customer focused young professional with experience in local and international service environments. Expertise in fostering guest relationships to enhance satisfaction and create memorable experiences. Certified across multiple departments, prepared to leverage skills in a collaborative role that supports team success and continuous learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sole Boat Hostess/Deckhand
Powerplay Whitsundays
Airlie Beach, Queensland
2025.07 - 2026.05
- Ensured safety protocols were followed during all boating operations.
- Prepared and cooked meals for up to 16 passengers according to dietary restrictions or preferences.
- took part in safely docking, anchoring, mooring, and securing lines.
- Guided guests on bush walks, told them facts about the area, and supervised guests on the beach
- Cleaned bathrooms, including toilets, showers and sinks.
- Changed bed linens and towels and tidied up rooms.
- Removed finger marks and smudges from doors and walls
- Completed food orders to match dietary requirements and the menu for the following trip.
Guest Service Agent
Mantra Club Croc - Accor Group
Cannonvale, Queensland
2025.07 - Current
- Managed check-in and check-out procedures efficiently using hotel management software.
- Coordinated with housekeeping and maintenance teams to fulfil guest requests promptly.
- Processed payments accurately, handling cash and credit transactions securely.
- Explained hotel policies clearly to customers prior to check-in and check-out.
- Processed payments from customers for room charges and incidentals.
Hotel Waitress and All-Rounder
Hotel Over De Brug
2024.04 - 2025.04
- Welcomed guests with a warm and friendly attitude.
- Maintained knowledge of menu items to provide recommendations to guests.
- Maintained clean and organised table settings.
- Handled high pressure situations during peak hours while maintaining professionalism and prioritising guests.
- Communicated daily specials to customers.
- Maintained good hygiene and cleanliness guidelines.
- Cleaned and prepared hotel rooms ready for the next guests.
- Made coffees and prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted the chefs in the kitchen when needed.
Fresh Produce Team Member
The Prickly Pineapple
2023.01 - 2024.03
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Performed routine maintenance tasks such as cleaning, sweeping and mopping floors.
- Made and served fresh juices to customers.
- Educated customers on seasonal offerings, promoting the benefits of locally sourced produce and organic options when available.
- Collaborated with team members to efficiently stock shelves and rotate products.
Kitchen Hand and Waitress
Whitsunday Sailing Club Restaurant
2022.06 - 2022.12
- Plated and presented food following chef requirements.
- Stored food in designated containers and storage areas to prevent spoilage
- Observed food safety and sanitation protocols to reduce bacteria in the work place.
- Distributed food to floor staff to serve customers.
- Took food and drink orders and delivered them to guests.
- Stocked and rotated food items according to expiration dates.
- Served food and beverages promptly with focused attention to customer needs.
- Kept up with fast paced environments, ensuring timely delivery of orders during peak hours.
Cafe Worker
Fat Frog Beach Cafe
2021.04 - 2022.08
- Maintained a clean and organised café environment, adhering to health and safety regulations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept up with fast paced environments, ensuring timely delivery of orders during peak hours.
- Made and served cold drinks and teas
- Explained menu items and suggested appropriate options for food allergy concerns.
Skills
- Customer service
- Professional appearance
- Effective communication
- Attention to detail
- Reservations
- Fluent in English and Japanese
- Tour bookings
- Meal preparation
- Time management
Certification
- STCW 95 – AMSA Certificate of Safety Training (CoST) - (04/2026)
- P00547 - General Occupant Fire Traning (09/2025)
- HLTAID099 - Provide cardiopulmonary resuscitation (05/2025)
- HITAID015 - Provide advanced resuscitation and oxygen therapy (05/2025)
- SITHFAB021 - Provide responsible service of alcohol (RSA) (03/2024)
- HLTAID010 - Provide basic emergency life support (10/2023)
- PADI Open Water Diving License (09/2022)
Hobbies & Interests
I’m someone who moves with the season and the moment. Some days I’m baking sweets or hosting dinners for friends, other days I’m snorkelling in the sun, watercolour painting, or exercising with my friends. I enjoy hobbies that let me be creative, connected, active, and present, and I love having a balance between peaceful moments and lively experiences.
Timeline
Sole Boat Hostess/Deckhand
Powerplay Whitsundays
2025.07 - 2026.05
Guest Service Agent
Mantra Club Croc - Accor Group
2025.07 - Current
Hotel Waitress and All-Rounder
Hotel Over De Brug
2024.04 - 2025.04
Fresh Produce Team Member
The Prickly Pineapple
2023.01 - 2024.03
Kitchen Hand and Waitress
Whitsunday Sailing Club Restaurant
2022.06 - 2022.12
Cafe Worker
Fat Frog Beach Cafe
2021.04 - 2022.08