Sakura Patterson
Saint Lucia
Summary
Aiming to leverage my abilities to successfully fill the necessary position for the company. Hardworking individual with 5 years of experience and a proven knowledge of back office operations, hands on support and customer service. Dedicated worker with excellent communication, time management, records management and computer skills. I can be relied upon to help the company achieve its goals. Having experience in a customer relationship based bank, outstanding customer service and attention to detail has become my strong point. Coming from a full time schedule and no other commitments such as university, I am flexible with hours and am reliable in cases where I am needed. I have experience in working in a small team where I respect, acknowledge and listen to my co workers in order to achieve a positive and cheerful work place environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banking Consultant
Suncorp Metway Group
04.2023 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Worked with customers to procure updated financial information on continuous basis.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Mentored junior consultants, improving team performance and cultivating a positive work environment.
- Assisted in regulatory compliance initiatives, ensuring adherence to all relevant laws and regulations governing the banking sector.
- Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
Customer Service Officer
Bank Of Queensland
07.2022 - 03.2023
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Conducted financial transactions including transfers and Telegraphic Transfers
Retail Cashier
Indooroopilly Fruit
03.2021 - 03.2022
- Used POS system to process sales, returns, online orders and gift card activations
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Helped customers complete purchases, locate items and join rewards programs
- Answered questions about store policies and addressing customer concerns
- Organised store merchandise racks and displays to promote and maintain visually appealing environment
- Coordinated restocking of sale floor with current merchandise and accurate signage for current promotions
- Assisted customers with prompt and polite support in-person and via telephone
- Worked closely with shift managers to solve problems and handle customer concerns
- Prompted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Approached browsing customers to initiate conversations to determine buying preferences
Retail Staff
Limelight Cinemas Ipswich
11.2018 - 03.2021
Education
High School Diploma -
Kenmore State High School
11.2020
Skills
- Attention to detail
- Good time management
- Working in a team
- Good with Kids
- Inbound and Outbound Calling
- Service Recommendation
- Records Maintenance
- Investigate Claims
- Relationship building
- Growth mindset
- Learning strategies
- Fluent in Japanese
Certification
Certificate3 Business
LANGUAGES
Japanese Bilingual
Timeline
Personal Banking Consultant
Suncorp Metway Group
04.2023 - Current
Customer Service Officer
Bank Of Queensland
07.2022 - 03.2023
Retail Cashier
Indooroopilly Fruit
03.2021 - 03.2022
Retail Staff
Limelight Cinemas Ipswich
11.2018 - 03.2021
High School Diploma -
Kenmore State High School
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