Sal Brettell

· Provide Carinbundi’s Clients and representatives with information, support, and practical assistance to identify Client’s goals and aspirations; and inform/assist with decision making on supports.

· Where relevant, liaise with Health and other Support Providers to gather and verify relevant information to facilitate plan development.

· Work with Clients and their families/carers to identify options to achieve their plan outcomes, drawing on informal, mainstream, and community supports; and reasonable and necessary supports that are to be funded by NDIS.

· Conduct support needs and risk assessments, interpreting sometimes complex information about functional limitations, personal factors, and context, and how they impact on daily life; and consistently apply functional assessment tools. and authorise specialist assessments where required.

· Participate in internal Quality Assurance processes and Continuous Improvement processes – Client and Location Quality Audits.

· Updating SIL ISP’s, Budgets, Financial Management Plans, Risk Assessments, Goal Reviews.

· Work individually, and collaboratively, to maintain a high quality professional service for all Clients, families and/or carers.

· Ensure the implementation of each Client’s documented needs, interests, and care requirements - as detailed in the personal file.

· Ensure confidentiality in all matters relating to the clients, families, and service.

· Establish positive relationships with families, or significant others, in the person’s life.

· Provide progress summary’s for community clients if required – goal reviews.

· Ensure SIL clients have rooming agreements in place and update when required.

· Send rooming agreements to guardians to be signed off.

· Compile guardianship information for hearings if needed.

Financial · Update budgets and financial plans for SIL.

· Manage individual commitments and obligations including scheduling, prioritising, and managing work flows against departmental goals.

· Prepare client progress notes for NDIS meetings.

· Ensure communication and service delivery to internal and external Clients is of the highest standard.

· Foster a ‘can-do’ team environment which values learning, challenges, creativity, respect, and acknowledgement of achievements.

· Actively support, develop, lead, and motivate staff to ensure they understand, agree, and are willing to commit to, the achievement of corporate goals, strategies and values.

· Daily rostering, filling vacant shifts.

· Update SIL progress notes once new plans come in.

· Entering Incidents.

· Updating risks information identified from incident reporting.

· Liaising with management regarding risks identified in incident reports and Audits.

· Audits conducted on SIL houses.

· Updating SIL spreadsheets.

Monitoring the client’s physical and mental health by doing routine checks, such as administering prescriptions, measuring blood pressure, and assisting with personal cleanliness.

-Providing a safe environment for the client by monitoring their surroundings for potential dangers such as fire hazards and tripping hazards.

-Providing assistance and support to disabled people in their homes or other places so they can live independently

-Assisting people in carrying out essential daily tasks such as dressing, bathing, grooming, tooth brushing, medicine administration, restroom use, etc.

-Assisting clients with tasks of daily living, including cooking, cleaning, shopping, managing finances, etc.

-Collaboration with other healthcare providers to coordinate clients’ care plans

-Providing a diverse range of social activities such as arts & crafts, games, and outings for clients who can’t go outside

-Giving emotional and social support

-Identifying needs and developing plans for improving the quality of life for those suffering from disabilities or mental health issues

Managed day-to-day business operations.

• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

• Assessed income and expenses and adapted plans to improve profit levels.

• Developed business plan, processes and procedures to provide superior services to customers.

• Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.