Susanna Samoa
Gold Coast
Summary
Resourceful Assistant Department Manager known for high productivity and efficient task completion. Skilled in inventory management, team leadership, and operational improvement. Excel at communication, problem-solving, and adaptability to ensure smooth department operations and team collaboration.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Assistant Department Manager
Woolworths
Southport
04.2022 - Current
- Assisted in managing daily operations and team workflow efficiency.
- Trained new employees on store policies and customer service standards.
- Implemented inventory management practices to maintain stock levels.
- Collaborated with department managers to enhance product displays and promotions.
- Monitored store cleanliness and compliance with health and safety regulations.
- Provided guidance and mentoring to department staff members.
Customer Service
McDonald’s
Southport
08.2021 - 02.2022
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Used exceptional customer service skills to satisfy needs.
- Collaborated with team members to ensure efficient workflow and task completion.
- Maintained cleanliness and organization of work area to meet company standards.
Education
Southport State Hight School
Gold Coast , QLDSkills
- Employee training
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Customer service
- Willing to learn
Certification
- Certificate II: Skills for work and Vocational Pathways. (Tallebudgera Beach Outdoor Education School: November 2023)
- Certificate II: Engineering Pathways (Career Employment Australia Ltd: May 2022)
- Certificate III: Business (HGT Australia Lyd: November 2023)
- Certificate I: Construction (TAFE QLD Ashmore: May 2023)
References
References available upon request.
Timeline
Assistant Department Manager
Woolworths
04.2022 - Current
Customer Service
McDonald’s
08.2021 - 02.2022
Southport State Hight School