Salaima Tai
Skye,Victoria
Summary
Dedicated and compassionate professional with over 3 years of experience in residential care, Out of home care and Home based care, seeking to leverage my leadership skills, extensive knowledge in these areas, and a commitment to quality care as a Team Leader. I aim to foster a supportive and collaborative environment for both Young persons and staff, ensuring the highest standards of care and operational efficiency.
Overview
27
27
years of professional experience
Work History
House Supervisor
Mackillop Family Services
06.2023 - Current
- Streamlined communication between departments for improved patient flow and satisfaction.
- Reviewed documentation to asses standards and quality of care.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Provided emergency response during shifts and when on-call.
- Participated in budget planning meetings, helping allocate funds appropriately for staffing needs.
- Fostered an inclusive work environment that valued diversity among staff members.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Supported families through consistent communication about yp progress, offering guidance on additional resources available.
- Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
Residential Care Worker
Mackillop Family Services
04.2021 - 06.2023
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with daily living activities, promoting independence and selfsufficiency.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Reported changes in resident condition and health to resident care manager.
Residential CERCY Worker
24Hour Priority Care Australia
07.2020 - 04.2021
- Performed a variety of different written communications, reports and documents to ensure smooth operations.
- Served child/youth and followed outlined Covid-19 steps of health and safety service.
- Maintained energy and enthusiasm in Covid-19 environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory health and safety Covid-19 guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Takes initiative and communicates with relevant stakeholders to ensure quality care for clients.
Appointment Setter/Administrator
National Hearing Centre
04.2009 - 01.2013
- 90% Daily incoming/outgoing phone calls
- Cold/warm calling.
- Appointment setting.
- Data Entry
- Post sale/sale support
- Problem Solving
- Customer Service
- Customer enquiries
- Team Player
- Meet daily KPI's
- Call Centre Experience
Administator/Agency Representative
Suburban Newspapers Inc.
01.2000 - 01.2009
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked closely with Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Increased customer satisfaction by resolving Accounting issues.
- Excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Organized, sorted and checked all input data against original documents.
- Experience with Hardship payment enquiries
- Call Centre Experience
- Staff Training
- Attention to Detail
- Graphic Design
- Meeting Daily deadlines
- Executing Executive Decisions
- Accounting experience
- Data Entry
- Action emails and fax enquiries
- Face to Face meet
- Daily Outbound Followups
- Incoming and Outgoing Calls
- Basic Technical Support
Telemaketer
Photo Imaging
01.1998 - 01.1999
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Diploma - Currently Studying - Community Services
Integrity Education Group
MelbourneCert IV - Child Youth And Family Intervention
Integrity Education Group
Melbourne, VIC01.2023
Degree - Business Administration Level I, II, III
TAFE
Auckland08.1999
Skills
- Generating Leads
- Sales
- Good Time Management skills
- Attention to detail
- Trustworthy
- Adaptable and Flexible
- Strong Customer focused
- Team Player
- Multi-tasker
- Self-motivated
- Reliable
- Assertive
- Problem Solving
- Excellent communication skills
Community
2016-2018
Committee Member for Karingal Netball Club which was established over 50years ago. Being a volunteer comes with alot of benefits, supporting local communities, helping kids to be in a safe and fun environment, bringing diversity in a friendly environment.
2019-2020
Treasurer for Peninsula Pythons Netball Club. Being able to witness a newly developed Netball club and seeing the growth it brings in the community is rewarding to be apart of.
2021
Vice President of Peninsula Pythons Netball Club. Its an honour to serve the Frankston Community with growing a netball club locally for children of all ages to grow their skills and have fun.
2009-2020
Volunteer Helps Member at Bayside Church. Being able to service our local Faith based community and getting to know the vulnerable. Communication skills is key.
References
Siobhan O'Kelly-Kennedy
TBER Manager 0460418512
Timeline
House Supervisor
Mackillop Family Services
06.2023 - Current
Residential Care Worker
Mackillop Family Services
04.2021 - 06.2023
Residential CERCY Worker
24Hour Priority Care Australia
07.2020 - 04.2021
Appointment Setter/Administrator
National Hearing Centre
04.2009 - 01.2013
Administator/Agency Representative
Suburban Newspapers Inc.
01.2000 - 01.2009
Telemaketer
Photo Imaging
01.1998 - 01.1999
Diploma - Currently Studying - Community Services
Integrity Education Group
Cert IV - Child Youth And Family Intervention
Integrity Education Group
Degree - Business Administration Level I, II, III
TAFE
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