Sala Kuumba Agbami

Assisting in a range of roles, research, social media posting, website updating,programme design, admin and on-line co-hosting. This role has taught me a great deal, not only about how to carry out festival research and management but also

how to:

• Respond to obstacles and find solutions : one festival venue cancelled two weeks before event, so problem-solving skills and clear communication required to reassure performers and audience members. This required supporting directors in order for these solutions and messages communicated to align with company style.
• Ensure good time-management and organisation.
• Researching films and securing contact information with directors, distribution teams through consistent punctuality and adaptable social skills.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Worked in a unique vintage clothing exchange store dedicated to environmental ethics, where the focus was on sustainability and reducing clothing waste.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.

• Enhanced patient comfort during swabbing procedure, leading to higher willingness for regular testing among the community members.
• Enhanced efficiency by streamlining the swabbing process and adhering to sanitization protocols.
• Demonstrated adaptability by quickly learning new testing methods as they became available.
• Assisted in training new staff on proper swabbing techniques, boosting team productivity and skill levels.

Spent a summer in my hometown of Somerset during my university break, honing my bartending skills at the renowned holiday park Butlins.

• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• While at university in Brighton worked in a Senegalese restaurant and bar which I acquired valuable knowledge of food and beverage preparation, including specialty Senegalese dishes and cocktails.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Answered customer questions about product availability and shipment times.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Maintained clean and organized work environment to maintain customer safety.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.