Salanieta Ratuleca
Lidcombe
Summary
Dynamic professional with a proven track record at Turtle Island Resort, excelling in guest communication and leveraging MS Office to enhance operational efficiency. Known for resolving billing disputes and boosting revenue through strategic upselling, demonstrating exceptional administrative and interpersonal abilities. Seeking a challenging opportunity where I will be able to utilise my strong organisation skills and exceptional customer service skills
Overview
10
10
years of professional experience
Work History
Guest Service Agent
Pullman Bunkers Bay Resorts
12.2022 - 10.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Male reservation through Resa Web
- Maximized revenue by upselling room upgrades and additional services.
- Top seller NOR1
- Making sure the jobs entered through HOTSOS for the other departments
Guest Relations Officer
Turtle Island Resort LTD
01.2019 - 05.2022
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Warehouse Supervisor Purchasing Officer
Turtle Island Resort
01.2015 - 01.2017
- Managing entire warehouse, responsible for local and overseas orders
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Used warehouse management software to reconcile daily inventory.
Education
RSA - RSA
Southern Cross Civil And Rail Traning
Perth07-2024
Fire Training
Southern Cross Civil And Rail
Perth, WA01-2022
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Computer literate Ms word, MS excel, MS PowerPoint, MS Access
- Exceptional experience in working with different nationalities
- Excellent team player
- fluent spoken and written English
- Administrative skills
- Time management skills
- Data entry proficiency
- Team player mentality
- Patience and composure
- Information confidentiality
Timeline
Guest Service Agent
Pullman Bunkers Bay Resorts
12.2022 - 10.2024
Guest Relations Officer
Turtle Island Resort LTD
01.2019 - 05.2022
Warehouse Supervisor Purchasing Officer
Turtle Island Resort
01.2015 - 01.2017
RSA - RSA
Southern Cross Civil And Rail Traning
Fire Training
Southern Cross Civil And Rail
Similar Profiles
Mohamed MadyMohamed Mady
Concierge Agent at Pullman Hotels and ResortsConcierge Agent at Pullman Hotels and Resorts
JACOB MOKOITJACOB MOKOIT
Concierge Agent at Pullman Doha Hotel West BayConcierge Agent at Pullman Doha Hotel West Bay
ALITA L MATAWALUALITA L MATAWALU
Food and Beverage Specialist at Pullman Bunker Bay ResortFood and Beverage Specialist at Pullman Bunker Bay Resort