Saleem Khan
Lavington,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Store Team Member
Woolworths Group
05.2022 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Prepared materials for following shift.
Customer Service Officer / Ramp Officer
Qantas Group/Star Aviation
05.2022 - Current
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Utilised CM software for customers check in and boarding process.
- Resolved customers enquiries regarding baggage claim and flight schedule.
- Marshalled passengers onto aircraft by following strict safety measures.
Library Guard
Surefire Security Group
05.2021 - 10.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Security Officer
CSA Asset Security
10.2017 - 04.2021
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Authorized entrance papers and granted or denied entrance to building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Help Desk Technician
MobiliseIT
09.2018 - 11.2018
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
Security Officer
MA Security Group
03.2015 - 09.2017
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Education
Bachelor Of Information Technology - Computer Networking
Melbourne Institute of Technology
Melbourne, VIC12.2017
Advance Diploma - Information Technology
Australian Online Institute
Melbourne, VIC03.2016
Diploma - Information Technology
Australian Online Institute
Melbourne, VIC05.2015
Skills
- Proficiency in library management systems
- Customer Service
- De-escalation Techniques
- Safety and security
- File and records management
- Proficiency in library management systems
Accomplishments
Awarded for academic excellence for year 2017.
Graduated with higher distinction.
Timeline
Store Team Member
Woolworths Group
05.2022 - Current
Customer Service Officer / Ramp Officer
Qantas Group/Star Aviation
05.2022 - Current
Library Guard
Surefire Security Group
05.2021 - 10.2021
Help Desk Technician
MobiliseIT
09.2018 - 11.2018
Security Officer
CSA Asset Security
10.2017 - 04.2021
Security Officer
MA Security Group
03.2015 - 09.2017
Bachelor Of Information Technology - Computer Networking
Melbourne Institute of Technology
Advance Diploma - Information Technology
Australian Online Institute
Diploma - Information Technology
Australian Online Institute
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