Saleha Hashmi

At ANZ Worldline Payment Solutions, I provided exceptional customer service by efficiently

handling inbound calls, ensuring timely resolutions, and maintaining clear communication

throughout the process with the use of Salesforce. Utilizing company tools and innovative problem-

solving skills, I assisted merchants and customers with technical issues and inquiries while adhering

to strict escalation protocols and taking full accountability for outcomes.

Consistently receiving positive feedback from merchants through after-call surveys, I was

recognized for my outstanding assistance. I actively contributed to multiple outbound projects and

demonstrated reliability, adaptability, and strong attendance. My performance was consistently

rated highly in monthly call quality assessments, maintaining top scores over 13 months.

Additionally, I consistently met and exceeded KPI targets set by management.

At Beaumont Tiles, I provided administrative support by managing inventory records, coordinating daily deliveries, and maintaining organized documentation to ensure seamless operations. I liaised with builders and suppliers to schedule and confirm orders, preventing delays and ensuring timely project completion. Additionally, I maintained showroom presentations, monitored stock levels, and kept the team updated on promotions and product availability.

I was responsible for handling customer and supplier inquiries, scheduling appointments, and assisting with general administrative tasks such as data entry and record-keeping. My strong organizational skills, attention to detail, and ability to manage multiple priorities allowed me to support both internal teams and external stakeholders efficiently while ensuring smooth day-to-day operations.

In this dynamic role, I quickly adapted to the tile and flooring industry, rapidly building extensive

product and trade knowledge despite having no prior experience. Excelling in inventory

management, I also designed visually appealing seasonal tile displays to enhance the customer

shopping experience.

Proficient in the PRONTO POS system, I accurately processed transactions while providing expert

product advice to ensure customer satisfaction. Additionally, I leveraged customer data to

generate insightful reports, supporting informed business decisions.

Beyond sales and design, I took on administrative and receptionist responsibilities, efficiently

managing document processing, appointment scheduling, and communication. As the first point

of contact, I warmly welcomed visitors, maintained organized filing systems, and demonstrated

strong attention to detail and accuracy in data entry.