Salem Cooper
WOLLONGONG,NSW
Summary
Experienced with strong leadership, team management, and high-volume customer service skills. Proven ability to oversee store operations, train staff, manage workflow, and maintain exceptional presentation standards. Highly adaptable, fast-learning, and dedicated to creating positive customer experiences.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Head Barista
Soul Origin
Shellharbour
01.2022 - Current
- Supervised daily café operations, upheld quality control, enforced health & safety standards, and improved service speed and customer satisfaction.
- Coordinated with team of baristas to prepare drinks efficiently, ensure ingredient readiness, and deliver smooth service during peak periods.
- Delivered exceptional customer service to 200+ customers per shift, showcasing detailed menu knowledge and professionalism.
- Delegated tasks, maintained workflow, and supported staff during busy periods.
- Ensured workstations were clean, stocked, and organised by implementing efficient restocking systems.
- Managed opening and closing procedures to standard.
- Assisted in setting up and preparing the newly refurbished Soul Origin store in November 2025, supporting reopening operations such as stock organisation, merchandising, cleaning, and workflow setup.
Retail Sales Assistant
Miniso
Shellharbour
08.2025 - 01.2026
- Delivered exceptional customer service while maintaining high visual and operational standards.
- Managed stock rotation, restocking, and inventory accuracy to ensure product availability.
- Managed stock rotation and restocking to maintain inventory accuracy and ensure product availability.
- Assisted with the initial store setup, including merchandising, stock organisation, and building displays aligned with brand guidelines.
- Trained new staff and supported team leaders in achieving daily workflow and targets.
- Maintained a welcoming and professional store environment during high-traffic periods.
Duty Manager
Flying Tiger Copenhagen
Shellharbour
02.2025 - 12.2025
- Oversaw daily store operations, supporting and supervising team members to achieve high standards of presentation, cleanliness, and customer experience.
- Managed opening/closing procedures, till counting, and banking with accuracy and accountability.
- Delegated tasks and collaborated in training staff to foster team cohesion and enhance efficiency.
- Delegated tasks and assisted in training staff to maintain team cohesion and efficiency.
- Supported stock management, visual merchandising, and compliance with company policies and safety requirements.
- Processed deliveries, ensuring accurate receiving and storage while aligning merchandising with planogram to optimize store flow and product visibility.
Waitstaff and Dishwasher
The Shed Cafè
Dapto
01.2022 - 11.2022
- Provided friendly customer service while supporting food preparation and maintaining cleanliness in fast-paced café.
- Maintained cleanliness of dishes and utensils in fast-paced café environment.
- Operated commercial dishwashing equipment efficiently and safely.
- Collaborated with kitchen staff to ensure timely dish availability.
Retail Sales Assistant
Foodworks
Oak Flats
02.2021 - 01.2022
- Assisted customers, maintained store presentation, and managed cash handling and sales transactions to ensure a positive shopping experience.
- Assisted customers in product selection and provided excellent service.
- Maintained store presentation and organized merchandise displays effectively.
- Processed transactions accurately and handled cash register operations efficiently.
Education
Cert III In Health Administration
TAFE
07.2026 - 07.2026
Cert IV In Mental Health
TAFE
01.2026 - 07.2026
NDIS Worker Orientation Module -
NDIS Quality and Safeguards Commission
New Worker NDIS Induction Module -
Certificate of Completion
RSA CERT -
Tafe Digital
Skills
- Barista techniques
- Point of sale systems
- Inventory Management
- Merchandising proficiency
- Customer service
- Customer Experience Enhancement
- Sales & Team
- Staff Leadership & Training
- Team management
- Employee training
- Store coordination
- Time Management & Delegation
- Conflict Resolution and Problem Solving
- Adaptive and creative
- Active listener
Timeline
Cert III In Health Administration
TAFE
07.2026 - 07.2026
Cert IV In Mental Health
TAFE
01.2026 - 07.2026
Retail Sales Assistant
Miniso
08.2025 - 01.2026
Duty Manager
Flying Tiger Copenhagen
02.2025 - 12.2025
Head Barista
Soul Origin
01.2022 - Current
Waitstaff and Dishwasher
The Shed Cafè
01.2022 - 11.2022
Retail Sales Assistant
Foodworks
02.2021 - 01.2022
NDIS Worker Orientation Module -
NDIS Quality and Safeguards Commission
New Worker NDIS Induction Module -
Certificate of Completion
RSA CERT -
Tafe Digital