Salem Graham
Registry Support Officer
Emu Plains,NSW
Summary
Dependable administration/reception assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registry Support Officer
Personal Injury Commission
Sydney, NSW
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote
safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Office Assistant
NSW Electoral Commission
Liverpool, NSW
03.2023 - Current
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Supported staff on special assignments and ad hoc projects.
- Developed and implemented onboarding and orientation programs for new employees.
Passport Production Officer
Department Of Foreign Affairs And Trade
07.2022 - 03.2023
- Include Data Entry, Data Verification, Paperwork Redaction, Microsoft Office usage, utilizing DFAT databases to complete duties
- Completing Pre-Print Assurance before passport printing
- Cropping, enhancing and editing passport photos, scanning passport applications, liaising with internal and external clients and stakeholders in regards to Passports and Passport applications in accordance with International Civil Aviation Organization (ICAO)
- Worked well in team settings, providing support and guidance.
- Learned and adapted quickly to new technology and software applications
- Demonstrated respect, friendliness and willingness to help wherever needed
PUBLIC ENQUIRIES OFFICER
AUSTRALIAN ELECTORAL COMMISSION
03.2022 - 06.2022
- Duties include Data Entry, Product Requests, Paperwork Redaction, Microsoft Office usage, utilising electoral databases such as GENESIS and ECCA, Investigation and responding to incoming/outgoing enquiries and complaints.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
SALES CONSULTANT
TANAU AND ASSOCIATES
01.2022 - 03.2022
- Knocking on suburban doors, pitching the sponsored charity of CANTEEN, customer service, creating bonds and rapport with clientele, sales coaching and regular team meetings.
- Increased overall revenue 60% from charity sales through effective salesmanship and great negotiation skills.
- Presented sales goals using interactive materials such as videos, charts and slideshows.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
ASSISTANT CHILDCARE EDUCATOR
MCKELLAR COTTAGE
01.2021 - 01.2022
- Daily cleaning duties, preparing rooms for the children, preparing lunches, morning and afternoon teas, following the fortnightly program and program contribution.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
CREW MEMBER
MCDONALD'S BRADDON
08.2019 - 01.2021
- Daily cleaning duties, order taking, food prep, waitressing and customer service, providing brilliant customer service to each customer.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Head Barista
THE SHED BELCONNEN
09.2018 - 07.2019
- Daily cleaning duties, preparing exceptional quality coffee, waitressing and customer service, providing brilliant customer service to each customer.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Education
CERTIFICATE IV IN GOVERNMENT -
TAFE NSW
Sydney, NSW04.2024
CERTFICATE III IN HEALTH SERVICES ASSISTANCE -
TAFE NSW
Sydney, NSW03.2024
Skills
- Time Management
- Team Bonding
- Office Management
- Report Analysis
- Information Confidentiality
- Microsoft Windows
- Employee Training
- Active Listening
- Customer Needs Assessments
- Quality Assurance
- Administration and Reporting
- Detail Orientation
Certification
- Working With Vulnerable People Card, ACT Government.
- Infection Control and Sterilization Training - June 2023
Timeline
Registry Support Officer
Personal Injury Commission
04.2023 - Current
Office Assistant
NSW Electoral Commission
03.2023 - Current
Passport Production Officer
Department Of Foreign Affairs And Trade
07.2022 - 03.2023
PUBLIC ENQUIRIES OFFICER
AUSTRALIAN ELECTORAL COMMISSION
03.2022 - 06.2022
SALES CONSULTANT
TANAU AND ASSOCIATES
01.2022 - 03.2022
ASSISTANT CHILDCARE EDUCATOR
MCKELLAR COTTAGE
01.2021 - 01.2022
CREW MEMBER
MCDONALD'S BRADDON
08.2019 - 01.2021
Head Barista
THE SHED BELCONNEN
09.2018 - 07.2019
CERTIFICATE IV IN GOVERNMENT -
TAFE NSW
CERTFICATE III IN HEALTH SERVICES ASSISTANCE -
TAFE NSW
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