Salih Nesim
Cairnlea,Vic
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Telco and Retail roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Telstra Customer care agent representative
Telstra
01.2020 - 01.2023
- NBN faults agent helping customer with their NBN service via trouble shooting, providing support for customers as well as investigating existing faults and communicating with NBN Co. For further investigation and action if needed
- Handling customer enquiries while helping them understand their bills, charges for products and services they have on their accounts as well as making any changes needed to suit the customer's needs
- Helping customers with new products and services and investigating what best works for their needs
- Processing and handling customer complaints in a timely matter and creating Further escalations if needed to help get customers complaints resolved.
- Resolved customer complaints in a professional manner.
- Gathered customer feedback to help improve customer service processes.
Windsor Smith Bourke Street and Melbourne Central - Key holder/acting manager
Windsor Smith
01.2017 - 01.2019
- Assisting customers with style information and styling techniques on how to dress their shoes for particular outfits and events
- Recommending shoes sizes that best suit customers to their needs
- Providing customers with knowledge with shoe care ranger and being able to maintain and care for their products, which allows me to always meet my KPI’s and sale targets
- Visual merchandising store to showcase new styles and products
- Housekeeping every morning to ensure every single customer is welcomed to a clean environment as well as making sure every shoe in store has is presented in pristine condition
- Checking that stock that has been received and fixing any form of variances
- Pre-pairing Internet stock to be sent out to customers
- Opening and closing stores, including doing daily banking, as well as cash handling
- Providing training for new staff members who join the company.
GUESS HighPoint Shopping Centre- Sales Supervisor
GUESS
01.2019
- Achieving sale goals, targets and KPI’S as well as managing my team to be able to reach their goals and potential
- Managing a 7-member team
- Maintaining a ‘lead by example’ attitude to achieve strong results as an individual and for my team
- Styling individual customer to personal needs and wants with product knowledge, upselling skills and styling skills
- Providing training for team members with Company knowledge and how to meet and maintain KPI requirements
- Approving hours and payroll
- Visual Merchandising store to store and company standards and ensuring that VM and standards are maintained throughout the store
- Housekeeping before the store opens and after the store closes to ensure store standards are met.
Education
Assocaite degree in fashion Design and Technology -
RMIT
01.2015
Advance diploma of Fashion Design and Technology -
Melbourne school of Fashion
01.2013
Completed year 12 VCE -
01.2012
Skills
- Complaint Handling
- Returns and Exchanges
- Escalation Management
- Documentation and Reporting
- Problem Resolution
- Customer Service
- Sound skills in Microsoft office, Siebel and Sales Force
- Appointment Scheduling
- Email Correspondence
- Inbound Customer Service
References
Referees upon request
Timeline
Telstra Customer care agent representative
Telstra
01.2020 - 01.2023
GUESS HighPoint Shopping Centre- Sales Supervisor
GUESS
01.2019
Windsor Smith Bourke Street and Melbourne Central - Key holder/acting manager
Windsor Smith
01.2017 - 01.2019
Assocaite degree in fashion Design and Technology -
RMIT
Advance diploma of Fashion Design and Technology -
Melbourne school of Fashion
Completed year 12 VCE -
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