Salih Ozdemir
Granville,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Recruitment Consultant
Solutions Personnel
01.2022 - Current
- Duties will include
- Enhanced customer service experience
- Assessed candidate qualifications via phone screenings and interviews.
- Implemented effective strategies for database and talent search.
- Enhanced writing skills in job advert creation
- Managed candidates effectively
- Enhanced database input efficiency by implementing streamlined processes and optimizing data entry methods.
- Enhanced reference checking procedures
- Provided support to team members
- Enhanced general administration skills
Customer Service Manager
Mamakaz
01.2019 - 12.2022
- Establishing professional rapport with customers and operations team
- Proactively support customers and operations to ensure service levels and customer satisfaction are maintained or exceeded
- Build and maintain strong working relationships with both internal and external stakeholders
- Co-ordinate and process client orders and respond to queries in a timely and efficient manner
- Participate in identifying opportunities for process improvement
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed and implemented strategies for providing excellent customer service experience.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Work and behave in a manner that promotes workplace health and safety
Customer Service Representative
Mamakaz-nsw
01.2018 - 12.2019
- Establishing professional rapport with customers and operations team
- Proactively support customers and operations to ensure service levels and customer satisfaction are maintained or exceeded
- Build and maintain strong working relationships with both internal and external stakeholders
- Co-ordinate and process client orders and respond to queries in a timely and efficient manner
- Participate in identifying opportunities for process improvement
- Work and behave in a manner that promotes workplace health and safety
Sales Representative
Trigger-Sydney NSW
Sydney, NSW
01.2015 - 09.2018
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market's potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback
Forklift Driver/team leader
Doble Express Transport
01.2013 - 12.2015
- Forklift Operations)
- Unload materials and merchandise from incoming vehicles and stack them to assigned places
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies
- Transport raw materials to production workstations
- Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance
- Keep updated records of inventory and activity logs
- Comply with company policies and legal guidelines
- Help maintain a safe and orderly environment of the facilities
Forklift Driver / Storeman
Yousta
01.2011 - 12.2013
- Operate the cash register and provide accurate change to cash-paying customers
- Show customers the locations of items they are looking for and suggest complementary items when appropriate
- Greet customers when they walk through the door and ask if they need assistance
- Pay attention to shoppers on the floor and notify management of any possible shoplifting activity
- Restock shelves when needed to ensure optimum availability of products
- Unpack shipments in the store room and categorize them appropriately
- Place special orders for customers who can't find what they need in the store
- Call other branches to inquire about in-stock products
- Prepare and distribute special-ordered merchandise
Forklift Driver
Silk Logistics
01.2009 - 12.2011
- Forklift Operations)Unload materials and merchandise from incoming vehicles and stack them to assigned places
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies
- Transport raw materials to production workstations
- Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance
- Keep updated records of inventory and activity logs
- Comply with company policies and legal guidelines
- Help maintain a safe and orderly environment of the facilities
Warehouse Worker
Toll Personal
01.2008 - 12.2009
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Perform inventory controls and keep quality standards high for audits
- Keep a clean and safe working environment and optimise space utilisation
- Complete diary logs into inventory
- Report any discrepancies
- Communicate and cooperate with supervisors and co-workers
- Operate and maintain preventively warehouse vehicles and equipment
- Follow quality service standards and comply with procedures, rules and regulations
Education
High School Diploma -
Al-Faisal College - Nsw
Sydney, NSW07-2004
Skills
- Management
- Process Improvement
- Security
- Interviewing
- Client Relations
- Client management
- Interviewing techniques
- Cold-calling
- Candidate Sourcing
- Pre-Employment Screening
- Benefits Administration
- Recruitment
- Work Complaint Handling
- Reliability
- Relationship Building
- Problem-solving abilities
- Time Management
- Analytical Thinking
- Active Listening
- Training and mentoring
- Administrative assistance
- Complaint Handling
- Problem-Solving
- Excellent Communication
- Inbound and Outbound Calling
- Data Entry
- Building rapport
- Order Fulfillment
- Shipping and receiving understanding
- De-Escalation Techniques
- Escalation management
- Team Development
- Order Processing
- Microsoft Outlook
- Positive and professional
- Professional telephone demeanor
- Problem Resolution
- High-energy attitude
- Receiving support
- Customer Relationship Management (CRM)
- Spreadsheets
- Customer Service
- Administrative Support
Citizenship
citizen
Affiliations
- Gym
- Boxing
- Reading
- Hiking
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
Timeline
Recruitment Consultant
Solutions Personnel
01.2022 - Current
Customer Service Manager
Mamakaz
01.2019 - 12.2022
Customer Service Representative
Mamakaz-nsw
01.2018 - 12.2019
Sales Representative
Trigger-Sydney NSW
01.2015 - 09.2018
Forklift Driver/team leader
Doble Express Transport
01.2013 - 12.2015
Forklift Driver / Storeman
Yousta
01.2011 - 12.2013
Forklift Driver
Silk Logistics
01.2009 - 12.2011
Warehouse Worker
Toll Personal
01.2008 - 12.2009
High School Diploma -
Al-Faisal College - Nsw
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