Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Saliha Ziai

Hallam

Summary

Results-driven professional with extensive expertise in Casework, Counselling, and mental health support, complemented by a robust background in community partnerships and management. Proven track record in managing eligibility information and streamlining program approval processes. Adept at developing and implementing community strategies and policies, and leading teams to achieve organisational objectives. Exceptional communication and advocacy skills, with experience in navigating local government frameworks and fostering positive relationships within diverse communities. Highly structured, detail-oriented, and committed to continuous improvement and personalised client support.

Overview

18
18
years of professional experience

Work History

Case manager

AMES Australia
08.2023 - Current
  • Humanitarian Settlement program
  • Exceptional skills in communication, influencing, advocacy, facilitation, and presentation
  • Individualised Plan Development Specialist
  • Referral and Coordination Liaison
  • Counselling and Mental Health Support Advisor
  • Empowerment and Skills Development Facilitator
  • Collaboration and Networking Specialist
  • Documentation and Reporting Officer
  • Case Monitoring Coordinator - Assessment and Case Management Expert
  • Local Government and state operations
  • Offered Acting Senior Case Manager position
  • High achieving Case Manager 9 months in a row
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.

Counsellor

FAIR Counselling (islamicare)
01.2022 - 06.2023
  • Empowering Engagement.
  • Implementing effective intervention strategies
  • Effective Communication: Proficient in verbal, written, and interpersonal skills.
  • Analysing behaviour, understanding motivations, and influencing positive change.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

School Counsellor

Minaret College (placement)
03.2021 - 07.2021
  • Upholding strong ethical standards and ensuring client confidentiality, safety, and well-being
  • Effective communication
  • Active listening and goal achievement
  • Positive Client Interaction
  • Empathy and mindfulness
  • Rapport building
  • Coordinated efforts with community organizations to provide additional resources for students facing various challenges.

Community Service Officer

A & K Fazal Co - Afghan Women's & Family Support
10.2017 - 06.2019
  • Community collaboration
  • Obtaining cost evaluation and revenue targets
  • Service coordination
  • Program operations management
  • Resource identification
  • Client/ community support and guidance -Participant education

Sales and Marketing Manager

YES Optus (Dandenong And Fountain Gate)
02.2006 - 06.2017
  • Marketing Strategy Collaboration
  • Market Analysis and Adaptation
  • Customer Relationship Enhancement
  • Team Empowerment and Training
  • Sales Techniques Improvement
  • Cost Evaluation and Revenue Targets -Cultural Development and Mentorship
  • Recognition of achievement (2009)
  • Effective management skills

Education

Bachelor of Social Science (Behavioural Studies) -

Swinburne University of Technology
Melbourne, VIC
07.2023

Diploma of Mental Health -

Job Training Institute
12.2021

Diploma of Community Services (Case Management) -

Job Training Institute
12.2020

Advanced Diploma Marketing -

RMIT University
Melbourne, VIC
12.2005

Skills

  • Problem-Solving: Strong analytical and problem-solving skills to identify challenges, develop innovative solutions, and overcome obstacles in community partnership
  • Cultural Competency: Demonstrated understanding and respect for diverse cultures, communities, and perspectives, essential for effective engagement and collaboration in community partnerships and volunteer management
  • Strategic planner: Proficient in developing long-term strategies for community engagement and management to achieve organisational goals effectively
  • Resource Management: Proficient in managing financial resources, budgeting, and allocating resources efficiently to maximize the impact of community programs and initiatives
  • Relationship building: Skilled in building and nurturing relationships with diverse community groups, stakeholders, and volunteers to foster collaboration and support
  • Team Leadership: Experienced in leading and motivating teams to optimise performance, productivity, and morale in community programs

References

REFERENCES:

AMES Australia

 Anila Wilson  0430 248 296 


JTI Educator/Teacher

 Raveena Khan 0423 609 633

Timeline

Case manager

AMES Australia
08.2023 - Current

Counsellor

FAIR Counselling (islamicare)
01.2022 - 06.2023

School Counsellor

Minaret College (placement)
03.2021 - 07.2021

Community Service Officer

A & K Fazal Co - Afghan Women's & Family Support
10.2017 - 06.2019

Sales and Marketing Manager

YES Optus (Dandenong And Fountain Gate)
02.2006 - 06.2017

Bachelor of Social Science (Behavioural Studies) -

Swinburne University of Technology

Diploma of Mental Health -

Job Training Institute

Diploma of Community Services (Case Management) -

Job Training Institute

Advanced Diploma Marketing -

RMIT University

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Saliha Ziai