Summary
Overview
Work History
Skills
References
Timeline
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Saliha Koch

Saliha Koch

Www.linkedin.com/in/salkoch

Summary

A highly adaptable and customer-focused hospitality manager, harnessing exceptional problem-solving abilities to streamline operations to decrease costs, promote organizational efficiency and optimize productivity.

I am an all-rounder with 7 years of management and customer service-based experience. Managing a team well involves quiet confidence and a drive for building, improving, and creating within your team and store.

I have been recognised for providing a welcoming and inclusive environment, promoting honest and direct communication, and focusing on team development and personal development to ensure consistent growth within the stores' quality of goods and services.


Overview

3
3
years of professional experience

Work History

Assistant Restaurant Manager

Pancake Parlour
07.2022 - Current
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Improved staff morale through direct and open communication, leading with honesty and respect to promote a healthy workplace culture.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Ensured compliance with food health and safety regulations by maintaining a clean and safe dining environment.
  • Kept restaurant compliant with all state and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering stock, processing invoices, recruitment, payroll and reconciling accounts.
  • Coordinated catering services for private events, ensuring quality food and impeccable presentation.

Warranty Administrator

Stanley Black & Decker
10.2021 - 07.2022
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.


SHIFT MANAGER

Pancake Parlour
11.2020 - 10.2021
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
  • Managed a 40-person team of cooks and back-of-house staff for a well-known Australian restaurant
  • Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.

Skills

  • Inventory Control
  • Food and Beverage Knowledge
  • Interpersonal and Written Communication
  • Training and Mentoring
  • Team leadership
  • Food safety compliance
  • Problem-solving abilities
  • Organizational skills
  • Money Handling
  • Recruitment

References

  • Marina Rizk, Assistant Manager, Starbucks, 0450 816 621, Marinarizk1@hotmail.com
  • Bilan Robleh, Restaurant manager / Marketing assistant, Pancake Parlour, 0430 849 939, brobleh@gmail.com
  • Mehret Mekonnen - Team leader, Stanley Black&Decker

Timeline

Assistant Restaurant Manager

Pancake Parlour
07.2022 - Current

Warranty Administrator

Stanley Black & Decker
10.2021 - 07.2022

SHIFT MANAGER

Pancake Parlour
11.2020 - 10.2021

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Saliha Koch