Salil Preey
Slacks Creek,QLD
Summary
Driven professional with a robust background in installation, repair, and customer service, notably at Tom's 4X4. Excelled in troubleshooting and preventive maintenance, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional attention to detail and ability to communicate complex technical information clearly, significantly improving client relations and service quality. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
Work History
Service Technician
Tom's 4X4
01.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided technical support and maintenance services for range of computer hardware and software.
- Evaluated systems according to predetermined checklist and noted issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Truck Driver
Self Employed
01.2017 - 01.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Security Officer
Southern Cross Security
06.2015 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
Skills Institude Australia
Slacks Creek 07.2015
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Troubleshooting skills
- Hand tool knowledge
- Heavy Lifting
Timeline
Service Technician
Tom's 4X4
01.2022 - Current
Truck Driver
Self Employed
01.2017 - 01.2022
Security Officer
Southern Cross Security
06.2015 - 01.2017
High School Diploma -
Skills Institude Australia
Similar Profiles
Jane CockingJane Cocking
Office Administrator at North Harbor 4x4 Ltd TA Motortech 4x4 AucklandOffice Administrator at North Harbor 4x4 Ltd TA Motortech 4x4 Auckland
Aaron ButtonAaron Button
Sales Professional at Burnie 4x4Sales Professional at Burnie 4x4
Max GuerraMax Guerra
Sales and Marketing Representative at America's Most Wanted 4x4Sales and Marketing Representative at America's Most Wanted 4x4
Tiahna KanawiTiahna Kanawi
Front of House Employee at Brooklyn SliceFront of House Employee at Brooklyn Slice
Raymond SmithRaymond Smith
Certified Manager at Hungry JacksCertified Manager at Hungry Jacks