Master of Information Technology - Information Technology
King's Own Institute
10.2023 - 10.2025
Salil Shrestha
IT
Rockdale,NSW
Timeline
Field Support Coordinator
Baba Infotech & General Traders
06.2020 - 06.2022
Bachelors Of Information Communication And Technology - Information Communication Technology
Virinchi College
10.2016 - 10.2020
Diploma Computer Engineering - Computer Engineering
Acme Engineering College
11.2011 - 10.2015
Work History
Field Support Coordinator
Baba Infotech & General Traders
06.2020 - 06.2022
- Led installing and configuring Dell servers, networking and storage devices, enhancing system efficiency and reliability.
- Oversaw complex data migration processes, ensuring data integrity, and system compatibility.
- Performed hardware and software maintenance on Dell devices, including laptops, desktops, servers, and storage solutions.
- Conducted comprehensive hardware and software maintenance, reducing system downtime, and improving user satisfaction.
- Installing, configuring, and troubleshooting HP and Canon printers, addressing both hardware and software-related issues.
- Ensuring minimal downtime by implementing effective support strategies and adhering to service-level agreements.
- Collaborating with the technical team to deliver high-quality customer service and technical support.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Education
Master of Information Technology - Information Technology
King's Own Institute
Sydney, Australia 10.2023 - 10.2025
Bachelors Of Information Communication And Technology - Information Communication Technology
Virinchi College
Patan, Kathmandu, Nepal 10.2016 - 10.2020
Diploma Computer Engineering - Computer Engineering
Acme Engineering College
Kathmandu, Nepal 11.2011 - 10.2015
Skills
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Excellent communication skills
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
- Graphic design tools: Adobe Illustrator, Photoshop, InDesign Video editing tools: Sony Vegas Pro, Adobe Premiere Pro Photo editing tool: Lightroom
- Digital Forensic Tool: Autopsy
- Microsoft Active Directory
- Virtualization
- Network management using Cisco and Dell Switches
- Time management
- Team collaboration
- Workload management
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork from home optionPaid time off4-day work weekPersonal development programsCompany CultureSimilar Profiles
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