Hi, I’m
Salina Hayes
Port Pirie,SA
Summary
Proven professional with extensive experience in maintaining high standards of cleanliness and sanitation, demonstrated during tenure at Promcorp. Skilled in chemical handling and committed to health and safety compliance. Excelled in customer service, significantly enhancing patient satisfaction at Angle Vale Family Practice. Renowned for reliability and adept at improving operational efficiencies.
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Overview
21
years of professional experience
Work History
Promcorp
Cleaner
11.2023 - 05.2024
Job overview
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Supervised supplies in inventory and submitted reorder requests.
Angle Vale Family Practice
Medical Receptionist
03.2014 - 05.2020
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed patient appointments efficiently, reducing wait times significantly.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Transcribed phone messages and relayed to appropriate personnel.
- Registered and verified patient records before triage with most up-to-date information.
Foodland
Service Deli Clerk
08.2003 - 01.2010
Job overview
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Education
Kadina Memorial SchoolKadina, SA
TAFEElizabeth, SA
Certificate III from Business Administration
09.2013
TAFEElizabeth, SA
Certificate III from Medical Terminology
Skills
- Reliability and punctuality
- Telephone skills
- Data Entry
- Office Administration
- File Management
- Multi-line telephone operation
- Record preparation
- Supply Management
- Payment Processing
- Billing and Invoicing
- Referral Coordination
- MSDS Documentation
- Payroll Processing
- Microsoft Office
- E-Mail and Telephone Communication
- Filing
- Patient Triage
- Appointment Scheduling
- CPR
- Medical Terminology
Timeline
Cleaner
Promcorp
11.2023 - 05.2024
Medical Receptionist
Angle Vale Family Practice
03.2014 - 05.2020
Service Deli Clerk
Foodland
08.2003 - 01.2010
Kadina Memorial School
TAFE
Certificate III from Business Administration
TAFE
Certificate III from Medical Terminology
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