Sallie Barnett
Scarborough,WA
Summary
With almost ten years experience in Retail Sales, I am extremely familiar with and proficient in Sales and Business operations. I enjoy interacting with customers very much, and being able to provide them with what they require to walk away happy and satisfied. I work well as part of a team, and enjoy achieving goals and targets together. I am focused, hard working, and enjoy completing each task that is at hand.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foam Sales
2015.03 - 2023.02
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Store Manager
Bed Bath N' Table
2011.05 - 2013.02
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
Diploma of Professional Matwork Instruction - Pilates
Pilates ITC
Myaree, WA06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Referees
Gerry Cortez - Accountant, Foam Sales
M: 0408 133 929
Sarah Storey - Manager, Bed Bath N' Table
M: 0400 006 745
Timeline
Customer Service Representative
Foam Sales
2015.03 - 2023.02
Assistant Store Manager
Bed Bath N' Table
2011.05 - 2013.02
Diploma of Professional Matwork Instruction - Pilates
Pilates ITC
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