Sallie Hetherington
Yowrie,NSW
Summary
Caring Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. I am skilled at working with individuals living with complex needs. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. I possess a gentle touch and caring attitude centred on treating people with dignity and respect. I am a collaborative team player with strong clinical and interpersonal skills and a highly motivated professional who demonstrates ability to develop and implement successful plans of action to address individual needs. I possess strong problem-solving skills to reduce barriers and am committed to helping individuals and families.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
The Disability Trust
10.2020 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Retail Worker
Tuff-as Workwear & Safety
12.2017 - 10.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Bank Teller
ANZ Bank
03.2017 - 12.2017
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Preschool Aide
Bega Preschool
01.2015 - 03.2017
- Enhanced student learning by incorporating hands-on activities and group projects in the classroom.
- Assisted lead teacher with implementing age-appropriate curriculum, resulting in increased student engagement.
- Supported children''s social and emotional development through positive reinforcement and individualized attention.
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
- Collaborated with colleagues on planning themed events to enrich students'' educational experiences.
- Aided in the assessment of students'' progress, providing valuable input for parent-teacher conferences and reports.
Bartender
Tathra Beach Country Club
06.2014 - 03.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Tathra Hotel
01.2014 - 01.2015
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Preschool Teacher
Rainbow Cottage Early Childhood Centre
01.2012 - 12.2013
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
Childcare Acting Director
Rainbow Cottage Early Childhood Centre
05.2013 - 07.2013
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Relief Childcare Assistant
Rainbow Cottage Early Childhood Centre
03.2011 - 12.2011
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
Retail Worker
Books N Bitz
08.2009 - 01.2011
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Relief Childcare Worker
Kool Kids Miami
03.2008 - 06.2009
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
- Developed age-appropriate lesson plans to engage children and foster cognitive growth.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Waitress
Tathra Hotel
02.2006 - 02.2008
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Wholesale Factory Worker
Tathra Beach Pickle Factory
11.2005 - 02.2007
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
Education
Bachelor of Arts - Sociology
University of Canberra
Canberra, ACTDiploma - Children's Services
Gold Coast Institute of TAFE
Gold Coast, QLDHigh School Diploma -
Bega High School
Bega, NSWCertificate IV - Disability Services
ARC Training
Newcastle, NSW2023
Skills
- Relationship Building
- Progress Documentation via carelink
- Positive Attitude
- Articulate
- Honest
- Time management
- Great communication skills
- Team worker as well as independent worker
Additional Information
References
Myles Ryder
Employment Consultant
Disability Trust
0452 426 225
Alyce Heffernan
Ownwer/Operator
Tuff-as Workwear & Safety
0423 411 213
Anne Maree Carroll
Director
Bega Preschool
0264 921 639
Timeline
Disability Support Worker
The Disability Trust
10.2020 - Current
Retail Worker
Tuff-as Workwear & Safety
12.2017 - 10.2020
Bank Teller
ANZ Bank
03.2017 - 12.2017
Preschool Aide
Bega Preschool
01.2015 - 03.2017
Bartender
Tathra Beach Country Club
06.2014 - 03.2017
Bartender
Tathra Hotel
01.2014 - 01.2015
Childcare Acting Director
Rainbow Cottage Early Childhood Centre
05.2013 - 07.2013
Preschool Teacher
Rainbow Cottage Early Childhood Centre
01.2012 - 12.2013
Relief Childcare Assistant
Rainbow Cottage Early Childhood Centre
03.2011 - 12.2011
Retail Worker
Books N Bitz
08.2009 - 01.2011
Relief Childcare Worker
Kool Kids Miami
03.2008 - 06.2009
Waitress
Tathra Hotel
02.2006 - 02.2008
Wholesale Factory Worker
Tathra Beach Pickle Factory
11.2005 - 02.2007
Bachelor of Arts - Sociology
University of Canberra
Diploma - Children's Services
Gold Coast Institute of TAFE
High School Diploma -
Bega High School
Certificate IV - Disability Services
ARC Training
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