Sallie Hetherington
Yowrie,NSW
Summary
Caring Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. I am skilled at working with individuals living with complex needs. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. I possess a gentle touch and caring attitude centred on treating people with dignity and respect. I am a collaborative team player with strong clinical and interpersonal skills and a highly motivated professional who demonstrates ability to develop and implement successful plans of action to address individual needs. I possess strong problem-solving skills to reduce barriers and am committed to helping individuals and families.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
The Disability Trust
Bega, NSW
10.2020 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Retail Worker
Tuff-as Workwear & Safety
Bega, NSW
12.2017 - 10.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Bank Teller
ANZ Bank
Bega, NSW
03.2017 - 12.2017
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Preschool Aide
Bega Preschool
Bega, NSW
01.2015 - 03.2017
- Enhanced student learning by incorporating hands-on activities and group projects in the classroom.
- Assisted lead teacher with implementing age-appropriate curriculum, resulting in increased student engagement.
- Supported children''s social and emotional development through positive reinforcement and individualized attention.
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
- Collaborated with colleagues on planning themed events to enrich students'' educational experiences.
- Aided in the assessment of students'' progress, providing valuable input for parent-teacher conferences and reports.
Bartender
Tathra Beach Country Club
Tathra, NSW
06.2014 - 03.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Tathra Hotel
Tathra, NSW
01.2014 - 01.2015
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Preschool Teacher
Rainbow Cottage Early Childhood Centre
Canberra, ACT
01.2012 - 12.2013
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
Childcare Acting Director
Rainbow Cottage Early Childhood Centre
Canberra, ACT
05.2013 - 07.2013
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Relief Childcare Assistant
Rainbow Cottage Early Childhood Centre
Canberra, ACT
03.2011 - 12.2011
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
Retail Worker
Books N Bitz
Gold Coast, QLD
08.2009 - 01.2011
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Relief Childcare Worker
Kool Kids Miami
Gold Coast, QLD
03.2008 - 06.2009
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
- Developed age-appropriate lesson plans to engage children and foster cognitive growth.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Waitress
Tathra Hotel
Tathra, NSW
02.2006 - 02.2008
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Wholesale Factory Worker
Tathra Beach Pickle Factory
Tathra, NSW
11.2005 - 02.2007
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
Education
Bachelor of Arts - Sociology
University of Canberra
Canberra, ACTDiploma - Children's Services
Gold Coast Institute of TAFE
Gold Coast, QLDHigh School Diploma -
Bega High School
Bega, NSWCertificate IV - Disability Services
ARC Training
Newcastle, NSW2023
Skills
- Relationship Building
- Progress Documentation via carelink
- Positive Attitude
- Articulate
- Honest
- Time management
- Great communication skills
- Team worker as well as independent worker
Additional Information
References
Myles Ryder
Employment Consultant
Disability Trust
0452 426 225
Alyce Heffernan
Ownwer/Operator
Tuff-as Workwear & Safety
0423 411 213
Anne Maree Carroll
Director
Bega Preschool
0264 921 639
Timeline
Disability Support Worker
The Disability Trust
10.2020 - Current
Retail Worker
Tuff-as Workwear & Safety
12.2017 - 10.2020
Bank Teller
ANZ Bank
03.2017 - 12.2017
Preschool Aide
Bega Preschool
01.2015 - 03.2017
Bartender
Tathra Beach Country Club
06.2014 - 03.2017
Bartender
Tathra Hotel
01.2014 - 01.2015
Childcare Acting Director
Rainbow Cottage Early Childhood Centre
05.2013 - 07.2013
Preschool Teacher
Rainbow Cottage Early Childhood Centre
01.2012 - 12.2013
Relief Childcare Assistant
Rainbow Cottage Early Childhood Centre
03.2011 - 12.2011
Retail Worker
Books N Bitz
08.2009 - 01.2011
Relief Childcare Worker
Kool Kids Miami
03.2008 - 06.2009
Waitress
Tathra Hotel
02.2006 - 02.2008
Wholesale Factory Worker
Tathra Beach Pickle Factory
11.2005 - 02.2007
Bachelor of Arts - Sociology
University of Canberra
Diploma - Children's Services
Gold Coast Institute of TAFE
High School Diploma -
Bega High School
Certificate IV - Disability Services
ARC Training