Experienced with managing front desk operations and leading reception teams. Utilizes effective communication and problem-solving skills to enhance guest satisfaction. Track record of maintaining positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Reception
psychiatric clinic Adhd center
01.2025 - Current
Reception
day surgery clinic
01.2024 - 12.2025
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Enhanced visitor experience by providing a welcoming and professional environment at the lobby reception desk.
Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
Maintained a clean and welcoming reception area that contributed to positive patient experiences, fostering loyalty among clients.
Increased efficiency in daily operations by maintaining clean and well-stocked, including replenishing supplies as needed.
Children's Entertainer
Yabadoo Kids Entertainment
11.2022 - Current
Character Performance: Engaged children as various Disney characters.
Enhanced communication with parents, ensuring a smooth collaboration for successful events.
Monitored audience reactions, adapting performance elements as needed in real-time to maintain engagement levels.
Delivered exceptional customer service before, during, and after events, addressing concerns promptly and professionally.
Developed customized entertainment plans tailored to specific client requirements and event themes.
Collaborated with fellow entertainers to create cohesive shows that catered to various age groups and interests.
Boosted audience engagement through the use of humor, storytelling, and age-appropriate content.
Managed time effectively during events to ensure all planned activities were executed within allotted timeframes..
Service and Hospitality
Al-barakeh charcoal chicken
01.2021 - 12.2024
Made food according to standard recipes with requested changes for customer satisfaction.
Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Cashier
Family Owned Supermarket
01.2022 - 12.2023
Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
Trained new employees on company policies, register operations, and effective communication techniques with customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.