Sally-ann Dewbery

• Managed daily branch operations to ensure compliance with policies and procedures.
• Trained and developed staff to enhance customer service skills and operational efficiency.
• Monitored branch performance metrics, identifying areas for improvement and implementing solutions.
• Assisted customers with account inquiries, fostering strong relationships to enhance client satisfaction.
• Coordinated marketing initiatives to promote financial products and services within the community.
• Ensured accurate completion of transactions by overseeing cash handling processes and audits.
• Collaborated with regional teams to streamline workflows and improve service delivery standards.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Complied with regulatory guidelines and requirements.

• Led cross-functional teams to improve project execution and alignment with organizational goals.
• Streamlined operational processes through data analysis, resulting in enhanced workflow efficiency.
• Managed resource allocation and scheduling to optimize team performance and productivity.
• Conducted regular team meetings to facilitate open communication and address challenges proactively.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.

Worked along side the management team in Bundaberg to deliver exceptional outcomes for the Childers branch.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Maintained clean and organized work environment to maintain customer safety.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Assisted customers with product selection, providing detailed information on features and benefits.
• Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.