Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally-Anne Burns

Launceston,Australia

Summary

Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Hearing Australia
Launceston, Tasmania
03.2023 - Current
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Managed daily operations of the Customer Service Department.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Trained new employees on company policies related to customer service practices.
  • Implemented best practices regarding customer service standards across all channels.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Processed payments and updated balances and customer totals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Retail Sales Manager

Portmans
Launceston, Tasmania
03.2020 - 03.2023
  • Developed strategies to increase sales and profitability.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Monitored employee performance and provided feedback to improve productivity.
  • Planned promotional events such as in-store discounts or special offers.
  • Maintained a clean work environment to promote safety standards.
  • Provided guidance to staff members regarding operational procedures.
  • Collaborated with team members to develop creative solutions for challenges.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Adhered strictly to all laws governing the retail industry in the region.
  • Monitored team sales targets and addressed deficiencies.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Built talented and successful team that increased department sales.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Increased store sales by cross-selling complementary items.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Pharmacy Assistant

Terry White Pharmacy
Prospect, Tasmania
01.2020 - 10.2020
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Greeted customers upon arrival at the pharmacy counter.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Provided advice on health issues including diet, exercise, smoking cessation.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.

Retail Sales Manager

Rockmans Mosiac Pty Ltd
Launceston, Tasmania
10.2018 - 03.2020
  • Developed strategies to increase sales and profitability.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Monitored employee performance and provided feedback to improve productivity.
  • Planned promotional events such as in-store discounts or special offers.
  • Maintained a clean work environment to promote safety standards.
  • Provided guidance to staff members regarding operational procedures.
  • Created budgets that maximized profits while minimizing costs.
  • Collaborated with team members to develop creative solutions for challenges.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Adhered strictly to all laws governing the retail industry in the region.
  • Monitored team sales targets and addressed deficiencies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Built talented and successful team that increased department sales.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Retail Sales Assistant

Deloraine Jewellers
Deloraine, Tasmania
07.2015 - 01.2020
  • Greeted visitors, clients and guests in a professional manner.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Performed regular inventory checks to ensure accurate stock control.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted in setting up promotional displays, signage and window displays.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Kept up-to-date knowledge of all products available in the store.
  • Rang up purchases accurately on the point-of-sale system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Education

Studied Theory

Individual Support 111
Deloraine, TAS
10-2020

Certificate 1V

Small Business Management
Deloraine, TAS
12-2010

Skills

  • Inbound Call Management
  • Documentation and Reporting
  • Payment Processing
  • Customer Support
  • Call Documentation
  • Issue Research
  • Complaint Handling
  • Records Maintenance
  • Information Protection

Timeline

Customer Service Officer

Hearing Australia
03.2023 - Current

Retail Sales Manager

Portmans
03.2020 - 03.2023

Pharmacy Assistant

Terry White Pharmacy
01.2020 - 10.2020

Retail Sales Manager

Rockmans Mosiac Pty Ltd
10.2018 - 03.2020

Retail Sales Assistant

Deloraine Jewellers
07.2015 - 01.2020

Studied Theory

Individual Support 111

Certificate 1V

Small Business Management

Similar Profiles

CREATE PROFILE
Sally-Anne Burns