Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally-anne Williams

Dubbo

Summary

Dynamic Housekeeper Supervisor with extensive experience at Discovery Parks Dubbo, excelling in team management and quality inspection. Proven track record in enhancing guest satisfaction through effective training and safety compliance. Skilled in inventory control and implementing cleaning techniques that elevate standards, ensuring a pristine environment for all visitors.

Detail-focused Housekeeper Supervisor known for maintaining high standards of cleanliness and organization while efficiently completing tasks. Possess specialized skills in staff training, inventory management, and quality control procedures. Excel in communication, team leadership, and problem-solving to enhance operational effectiveness and employee satisfaction.

Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

2
2
years of professional experience
2000
2000
years of post-secondary education

Work History

Housekeeper Supervisor and housekeeper

Discovery Parks Dubbo
Dubbo
05.2023 - Current
  • Cleaned guest accommodations to ensure a welcoming environment for visitors.
  • Maintained cleanliness in common areas, including lobbies and recreational spaces.
  • Managed laundry services, ensuring timely processing of linens and towels.
  • Collaborated with team members to streamline housekeeping operations.
  • Responded promptly to guest requests for additional amenities or services.
  • Conducted regular inspections of rooms to maintain high cleanliness standards.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Followed safety procedures when handling hazardous materials.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Provided information about hotel services upon request from guests.
  • Organized closets with hangers for guests' clothing items.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Swept and damp-mopped private stairways and hallways.
  • Communicated with maintenance team on damages to repair.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Supervised daily cleaning operations and ensured high standards of cleanliness.
  • Trained and mentored housekeeping staff on effective cleaning techniques.
  • Managed inventory of cleaning supplies and equipment for the team.
  • Conducted regular inspections to ensure compliance with safety protocols.
  • Coordinated schedules for housekeeping staff to optimize workflow efficiency.
  • Assisted in the development of training materials for new hires.
  • Resolved staff issues and facilitated a positive working environment.
  • Implemented cleaning checklists to maintain consistency across work areas.
  • Handled customer complaints in a courteous manner while ensuring satisfaction.
  • Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
  • Ensured staff compliance with company policies and procedures.
  • Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
  • Monitored the quality of housekeeping services provided to guests.
  • Drafted reports summarizing daily activities as well as any issues identified during inspection rounds.
  • Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
  • Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
  • Provided guidance on proper use of chemicals for cleaning purposes.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Delegated work to staff, setting priorities and goals.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Explained goals and expectations required of trainees.
  • Reported damage or theft of hotel property to management.
  • Cleaned and sanitized guest rooms following hotel standards.
  • Managed laundry operations, ensuring timely availability of fresh linens.
  • Restocked cleaning supplies and maintained inventory levels efficiently.
  • Reported maintenance issues to ensure prompt resolution for guest comfort.
  • Assisted in training new housekeeping staff on procedures and best practices.
  • Worked collaboratively with front desk staff to accommodate guest requests.
  • Ensured compliance with health and safety regulations during all cleaning tasks.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sorted and counted linens and organized in storage areas.

Education

Computer Studies

Tafe NSW
01.1999 - 11.1999

Dubbo High
Dubbo, NSW

Skills

  • Team management
  • Inventory control
  • Cleaning techniques
  • Safety compliance
  • Quality inspection
  • Customer service
  • Scheduling coordination
  • Performance evaluation
  • Staff training
  • Attention to detail
  • Housekeeping
  • Motivational skills
  • Health and safety
  • Training and mentoring
  • Employee engagement
  • Guest relations
  • Cleaning practices
  • Safety training administration
  • Sorting and washing laundry
  • Staff training and development
  • Ordering cleaning supplies
  • Room inspection
  • Health and safety compliance
  • Vacuuming and sweeping
  • Laundry operations

Timeline

Housekeeper Supervisor and housekeeper

Discovery Parks Dubbo
05.2023 - Current

Computer Studies

Tafe NSW
01.1999 - 11.1999

Dubbo High

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