Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sally Avery

Mildura,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Forward-thinking business banking professional. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities.


Early adopter of change.


Always have been eager to work within and with teams to deliver better outcomes for my colleagues,. My passion is to assist and add value to my colleagues and customers.


Would love to assist with anything that delivers more efficient and compliant processes to achieve quality, faster service outcomes to our customers and improve customer service both internally and externally.

Overview

11
11
years of professional experience

Work History

Business Banking Manager

NAB
06.2013 - Current
  • Early adopter of change and frequently assist others with adoption of change in my partnership and beyond as required.
  • Historically have worked with project teams in Digi space like Digi docs, ELP platform work and DCA Boost with feedback and also as SME and as a pilot banker of the proposed change.
  • Currently working with project team as Voice of banker with proposed new concepts for navigating customer relationships.
  • Raises ideas with some being successful with Greenhouse and with The Clinic to improve banker and customer experiences.
  • Strengthened client relationships by providing personalized financial solutions tailored to their specific needs.
  • Expanded market share within the region by identifying growth opportunities and establishing strategic partnerships with local businesses.
  • Implemented banks risk management policies to minimize losses while maintaining optimal portfolio performance.
  • Delivered exceptional customer service, addressing complex inquiries and resolving issues promptly and professionally.
  • Collaborated with cross-functional teams to ensure win win relationships for both bank, internal and external customers.
  • Represented the bank at networking events and conferences, promoting brand awareness within the community while generating leads for potential clients.
  • Achieved revenue targets consistently through effective pipeline management and timely execution of sales initiatives.
  • Complied with established internal controls and policies.
  • Met with customers to assess needs and propose customized solutions.
  • Acted as a mentor to junior team members, providing guidance and support in their professional development efforts while fostering a positive work environment.
  • Provided expert guidance to clients on cash management solutions, credit facilities, investment options, and other banking products/services available to them.

Education

No Degree - Professional Banking Fundamentaal

FINSIA
Chartered Banker Institute
10.2021

Skills

  • Banking Principles
  • Team Coaching
  • Portfolio Management
  • Business Development
  • Time Management
  • Analytical Thinking
  • Regulatory Compliance
  • Decision Making
  • Problem Solving
  • Proactive and Focused
  • Operational Efficiency
  • Customer Service
  • Commercial Lending
  • Relationship Management

Affiliations

  • Volunteer at Mildura Football and Netball Club
  • Volunteer at Curlwaa Islanders Cricket Club - Awarded Volunteer Club Member of the year from the players twice for off field assistance with scoring, canteen, set up, pack up and other various roles
  • Host Parent to Exchange students sponsored by local Rotary club

Timeline

Business Banking Manager

NAB
06.2013 - Current

No Degree - Professional Banking Fundamentaal

FINSIA

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Sally Avery