Sally Banks

• Coordinated daily studio operations, including scheduling, event planning, staff management and customer service for creative events.
• Facilitation and management of large corporate events
• Designed and edited corporate artworks created at events

• Managed the daily opening and closing of the shop, getting ready for customers and handling payments.
• I designed and created attractive displays within the shop designed to bring people into the shop and become customers.
• I created and designed bespoke floral arrangements for all typed of clients and functions from corporate through to weddings
• I kept track of inventory, making sure we had enough stock and reducing waste by properly caring for perishable items.

Harper and Toms is one of London's most prestigious florists. I was part of a team that had the opportunity to work on many high profile events including celebrity weddings and funerals, fashion shows and many corporate events.

• Built lasting relationships with corporate clients, securing ongoing floral services and ensuring consistent revenue.
• Daily set up and designed our flagship stall in Portobello Road, Notting Hill that drove 90% of client facing enquiries. The stall was regularly used for fashion and film shoots.
• Elevated store reputation through exceptional customer service, helping customers with their floral needs and inquiries.
• Led and mentored a team of junior florists, helping them develop their skills.
• Managed daily shop operations, ensuring smooth openings, closings, and balanced payments.
• Handled transportation and setup of floral arrangements for large-scale events, including weddings, funerals, and banquets.
• Regularly inspected stock to identify shortages, replenish supplies, and maintain a consistent inventory.

• Designed and set up women's clothing and fashion store.
• Sourced and maintained great relationships with suppliers for all clothing and accessories.
• Designed and set up window displays.
• Onboarded new employees with training and new hire documentation.
• Maintained professional, organized, and safe environment for employees and customers.
• Managed and motivated employees to be productive and engaged in work.

• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Managed inventory and reduced waste, resulting in cost savings for the bakery.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimising space for ease of customer navigation.
• Organised shelves to remove slow moving items and add new merchandise.
• Collaborated with team members to achieve overall store goals and objectives.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transactions.

• Helped set up a new florist shop within an already established funeral director business.
• Weekly redesign of shop floor and window displays to bring in new customers.
• Set up staff rosters.
• Trained new team members in floristry and customer service skills, resulting in a highly capable and creative workforce.
• Fostered a positive work environment through clear communication channels among team members.
• Collaborated with event planners to provide bespoke floral designs for weddings, funerals, and special events.
• Supervised daily operations of the store, maintaining high standards of cleanliness, organisation, and visual presentation.

• Worked part time in Florist whilst attending college .
• Shadowed senior florist to learn different floristry techniques and all related jobs and tasks.
• Participated in on-the-job training, working closely with senior florists and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.