Sally Beattie
Strathdickie,QLD
Summary
Extensive experience in customer service across healthcare, logistics, and retail sectors. Proven track record of rapid promotions, including advancement from Department Team Leader to Retail Duty Manager. Strong organizational skills and commitment to delivering exceptional client services. Recognized for hard work, honesty, and a friendly demeanor in all professional roles.
Overview
29
29
years of professional experience
Work History
Company Director & Business Owner
Bullet Freight & Transport Services
Western Southland, New Zealand
04.2020 - Current
- Directed marketing and branding initiatives to enhance sales and customer service effectiveness, including social platforms to increase engagement and visibility.
- Developed health and safety policies, employee contracts, and business terms and conditions.
- Executed financial management tasks, including accounts, invoicing, payroll, debt collection, and bank reconciliations.
- Achieved and maintained Ministry of Primary Industries (MPI) certification for compliance and quality assurance.
- Oversaw courier dispatch operations while ensuring timely deliveries.
Retail Duty Manager
Mitre 10 MEGA
Invercargill, New Zealand
01.2023 - 04.2025
- Managed operational duties to guarantee adherence to health and safety policies, including performing regular inspections of equipment and facilities, identifying necessary maintenance actions.
Executed comprehensive opening, closing, and shift change procedures to sustain operational efficiency. - Assisted with recruitment, onboarding, and timesheet management using HumanForce. Provided training sessions for new staff members on company policies and procedures.
- Prepared weekly reports detailing sales figures. Collaborated with upper management to improve productivity of operations.
- Conducted regular performance evaluations, providing constructive feedback, and setting individual and team goals. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Organized in-store activities, including promotions and customer events, to enhance engagement.
- Promoted seamless operations by facilitating communication between upper management and staff members. Coordinated efforts across departments to enhance collaboration and operational effectiveness.
Team Leader
Mainfreight Customer Services
Invercargill, New Zealand
03.2022 - 12.2022
- Led and motivated customer service team to achieve performance targets.
- Managed daily customer service operations to ensure efficiency and effectiveness.
- Administered driver payments and ratings to maintain accurate records.
Pharmacist
Locum (Contract) Pharmacist
Invercargill, New Zealand
01.2019 - 03.2021
- Provided sole charge and support as pharmacist to ensure operational efficiency.
- Assisted trainee pharmacy technicians in developing skills and knowledge.
Self-Employed
Pharmacy Owner/Proprietor Riverton Pharmacy
Riverton, New Zealand
01.2008 - 12.2018
- Directed business operations, ensuring P&L management and compliance with Inland Revenue filings.
- Oversaw development and implementation of policies and procedures to enhance efficiency.
- Led professional pharmacy services, focusing on dispensing accuracy and patient safety.
- Managed stock levels effectively to minimize waste and ensure availability of essential medications.
- Streamlined claims processing to improve turnaround times and client satisfaction.
- Conducted recruitment processes, managing payroll, rosters, and employment contracts.
- Resolved employment disputes through effective communication and mediation strategies.
Manager
Pharmacy Manager
Ranfurly, New Zealand
05.2005 - 12.2007
- Oversaw operations of rural community pharmacy, ensuring compliance with health regulations.
- Managed daily pharmacy activities, including inventory control and medication dispensing.
- Supervised pharmacy staff to maintain high standards of customer care.
- Collaborated with healthcare providers to optimize patient medication therapy management.
Pharmacist
Employee Pharmacist
01.1997 - 12.2004
- Superdrug & Boots the Chemist, United Kingdom (Charge Pharmacist positions)
- Bulls Pharmacy, Bulls (Support Pharmacist)
- Murray Adams Pharmacy, Palmerston North (Intern & Support Pharmacist)
Education
Bachelor of Pharmacy -
University of Otago
Dunedin, New Zealand01.1996
University Entrance -
Columba College
Dunedin, New Zealand01.1991
Skills
- Customer service excellence
- Communication skills
- Mentoring, training, and team leadership
- Business management (KPI monitoring and reporting)
- Project management
- Health and safety compliance
- Operational efficiency
- Time management
- Attention to detail
Accomplishments
- First Aid Certificate, St John, 2024
- Legacy Leadership Development Programme; Progress People:2024
- New Zealand Certificate in Horticulture (General) Level 3, 2024
- The Drug Detection Agency (TDDA) Manager’s Course 2024
- Registered Practising Community Pharmacist (NZ&UK) with Annual Practising Certificate (APC) Jan1997 – March 2021
- Establishment of Logistics Business, BULLET FREIGHT Ltd (2020)
- Certificate of Knowledge of Law & Practice (NZTA)
- Full Class 1 Driver’s Licence (manual & automatic) Class 2 Drivers Licence, US17575-24089
- Verify Evidence for Assessment for Candidate, Open Polytechnic (NZ), US18203
References
References available upon request.
Timeline
Retail Duty Manager
Mitre 10 MEGA
01.2023 - 04.2025
Team Leader
Mainfreight Customer Services
03.2022 - 12.2022
Company Director & Business Owner
Bullet Freight & Transport Services
04.2020 - Current
Pharmacist
Locum (Contract) Pharmacist
01.2019 - 03.2021
Self-Employed
Pharmacy Owner/Proprietor Riverton Pharmacy
01.2008 - 12.2018
Manager
Pharmacy Manager
05.2005 - 12.2007
Pharmacist
Employee Pharmacist
01.1997 - 12.2004
Bachelor of Pharmacy -
University of Otago
University Entrance -
Columba College
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