Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sally Cantwell

Griffith,NSW

Summary

Compassionate Community Aged Care Worker with substantial experience in home-based and residential care settings. Possess strong skills in assisting elderly individuals with daily living activities, creating individualized care plans, and coordinating with healthcare professionals. Noted for enhancing quality of life for seniors while promoting independence and dignity. Committed to fostering a supportive and compassionate environment in every interaction.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Community Aged Care Worker

Baptist care
Griffith, NSW
07.2024 - Current
  • Provided assistance to elderly clients with their daily activities such as bathing, dressing and grooming.
  • Assisted in the preparation of meals for clients according to individual dietary requirements.
  • Conducted regular home visits to monitor client health and wellbeing.
  • Observed and documented changes in the physical and mental condition of clients.
  • Ensured compliance with safety regulations by conducting periodic equipment checks.
  • Collaborated with other health professionals to implement care plans tailored to each client's needs.
  • Organized recreational activities for clients in order to promote social interaction and engagement.
  • Maintained accurate records of services provided, medications administered and any changes in client behaviour or health status.
  • Assessed potential risks posed by environmental hazards within the home environment.
  • Provided emotional support and comfort to clients during difficult times.
  • Responded promptly to emergency situations in accordance with established protocols.
  • Transported elderly individuals safely between their homes and medical appointments.
  • Engaged with local community groups in order to raise awareness about aged care services available.
  • Actively listened to client concerns and complaints while providing appropriate guidance.
  • Developed strategies for managing challenging behaviours exhibited by some clients.
  • Coordinated end-of-life care plans including palliative care options when necessary.
  • Offered advice on nutrition, exercise and lifestyle choices that are beneficial for seniors.
  • Researched new technologies that could be used to improve service delivery outcomes.
  • Supported bathing, dressing and personal care needs.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Laundered clothing and bedding to prevent infection.
  • Transported patients safely to social activities and doctors appointments.
  • Administered medication to patients according to strict schedules.
  • Documented services and collected required data for evaluation.
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Advocated for clients to resolve medical or personal crises.
  • Provided information to access financial assistance, legal aid or housing.
  • Advised on policy development and assisted in community program implementation.

Home Care Support Worker

Community Services#1
Griffith, NSW
06.2021 - 06.2024
  • Assisted clients with their daily living activities, such as personal hygiene, meal preparation and shopping.
  • Provided emotional support to clients in difficult situations.
  • Created individualised care plans for each client and ensured that they were regularly reviewed and updated.
  • Organised social activities for clients to help them remain socially engaged.
  • Offered practical advice on how to manage health conditions and assisted with medication administration.
  • Conducted home visits to assess the needs of clients and provided appropriate assistance.
  • Maintained accurate records of client's medical histories, treatments and progress reports.
  • Answered telephone calls from clients seeking information or support services.
  • Attended meetings with other healthcare professionals to discuss individual client care plans.
  • Provided transport services for those unable to travel independently.
  • Developed relationships with clients by providing companionship, understanding and empathy.
  • Reported any changes in a client's condition or behaviour promptly to relevant personnel.
  • Supported vulnerable individuals with communication difficulties, learning disabilities or mental health issues.
  • Encouraged independence within safe boundaries while promoting choice and dignity at all times.
  • Adhered strictly to policies and procedures relating to confidentiality, safeguarding and data protection.
  • Delivered training sessions on topics such as nutrition, safety awareness or first aid techniques.
  • Collaborated closely with family members of clients to ensure that their needs were being met effectively.

Assistant in Nursing

Forrest Community Services
Griffith, NSW
01.2016 - 06.2021
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Administered medications as directed by registered nurse or physician.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.

Aged Care Worker

Home Care Services of NSW
Griffith, NSW
08.2011 - 01.2016
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Coordinated transportation services for medical appointments.
  • Conducted home visits to assess the needs of elderly clients.
  • Maintained records of client care plans and progress notes.
  • Assisted in developing individualised care plans for elderly clients.
  • Reported any changes in health or behaviour to nursing staff members promptly.
  • Responded quickly to emergency situations involving elderly clients.
  • Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
  • Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
  • Collaborated with family members to ensure that all client needs were met.
  • Attended weekly staff meetings to discuss new policies and procedures.
  • Participated in team building activities designed to improve communication skills amongst colleagues.
  • Provided recreational activities such as games, reading materials, music and outdoor walks.

Canteen Assistant

Tafe College
Griffith, NSW
01.2010 - 11.2010
  • Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Stocked shelves with necessary supplies for cafeteria operations.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Operated cash registers accurately and efficiently to process payments from customers.
  • Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Checked expiration dates on food products prior to use.
  • Adhered to sanitation policies when cleaning work areas.

Night Shift Filler

Woolworths
Griffith, NSW
06.2008 - 11.2009
  • Assisted in unloading products and stocking shelves during night shifts.
  • Verified that product codes matched inventory records.
  • Ensured accuracy of product labels and expiration dates.
  • Maintained cleanliness of store aisles and backroom areas.
  • Communicated with supervisors to ensure timely restocking of shelves.
  • Stocked merchandise on shelves according to company guidelines and standards.
  • Provided customers with assistance in locating requested items in the store.

Senior Florist

Ninas Flowers
Griffith, NSW
02.1992 - 12.2002
  • Developed and implemented creative floral designs for weddings, funerals, corporate events, and special occasions.
  • Prepared flower arrangements in accordance with customer requests and specifications.
  • Conducted quality control inspections of incoming flowers to ensure freshness and quality.
  • Ordered necessary supplies such as ribbons, vases, baskets, and other materials to complete floral arrangements.
  • Maintained records of daily orders, sales figures and inventory levels.
  • Trained new staff on proper techniques for arranging flowers and handling customer service issues.
  • Provided excellent customer service by responding promptly to inquiries from customers regarding floral design options.
  • Organized delivery schedules to ensure timely arrival of orders at specified destinations.
  • Attended trade shows to stay up-to-date with industry trends in floristry design.
  • Adhered to safety protocols when handling potentially hazardous chemicals like fertilizers or pesticides.
  • Processed sales transactions via cash register and telephone orders.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
  • Set up colorful and inspiring store displays and arrangements.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.

In-Home Nanny

Nanny Agencies London UK
London
06.1990 - 12.1991
  • Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
  • Organized age-appropriate educational activities to stimulate learning and development.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Planned meals based on dietary guidelines with consideration of food allergies or preferences.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Transported children to school, appointments, extracurricular activities, and outings.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Read books aloud to promote language development skills and imagination growth.
  • Facilitated social interaction between siblings by organizing games or other activities.
  • Provided comfort when needed through hugs or words of encouragement.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.

Junior Florist

Virginia Mary Florist
Bendigo, Victoria
01.1987 - 12.1989
  • Created floral arrangements for weddings, funerals, and other special events.
  • Maintained accurate records of orders received and fulfilled.
  • Assisted customers with selecting appropriate flowers for their needs.
  • Received deliveries from suppliers and checked quality of product.
  • Placed orders with wholesalers as needed to replenish stock.
  • Organized storage areas in order to maintain an efficient workflow.
  • Performed daily maintenance tasks such as watering, pruning, and cutting stems.
  • Attended workshops on new trends in floral design and industry practices.
  • Designed bouquets and flower displays according to customer specifications.
  • Provided advice on care instructions for purchased products.
  • Monitored inventory levels of fresh cut flowers, greenery, and other supplies.
  • Inspected flowers for signs of disease or insect infestation.
  • Adhered to company policies regarding health and safety regulations.
  • Followed up with customers after delivery was completed to ensure satisfaction.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Maintained portfolios of artistic work to demonstrate styles, interests and abilities.

Education

Senior First Aid

Western Riverina Community College
Griffith, NSW
06-2024

Certificate III Aged Care CHC30102 - Aged Care

Tafe College
Griffith, NSW
07-2009

Golden Square High
Bendigo, VIC
12-1986

Skills

  • Assessment skills
  • Adaptive equipment use
  • Behavioral Management
  • Emotional Support
  • Physical therapy support
  • Patient Care
  • Cultural Sensitivity
  • Client Confidentiality
  • Personal Hygiene Assistance
  • Nutrition management
  • Mobility support
  • Care Plan Development
  • Recreational Activities
  • Chronic Disease Management
  • Documentation
  • Care Plan Adherence
  • Progress Documentation
  • Incident Reporting
  • Medication coordination
  • ADL Assistance
  • Compassionate client care
  • Verbal and written communication skills
  • Hoyer Lifting Equipment
  • Nutrition knowledge
  • Medical Records Management
  • Problem-Solving
  • Time Management
  • Dementia Care
  • Relationship Building
  • Medication Administration
  • Community activities
  • Client documentation
  • Elderly Care
  • Medical record-keeping
  • Respectful and Compassionate
  • Care plan assessment
  • End of life care
  • Medication and Appointment Reminders
  • Flexible schedule and availability
  • COVID-19 Safety Policies
  • First aid and safety
  • Multitasking and Organization
  • PPE Usage
  • Client Transportation

Affiliations

  • Fitness daily walking, reading, Gardening, Swimming, craft, self care & wellbeing

Certification

Cert III Aged Care CHC30102

Senior First Aid CPR Certificate: Exp. June 2027

WWCC: Exp. Feb 2026

Current Police Check

Food & Safety Handling Certificate,

Full drivers licence

Covid vaccinated

References

References available upon request.

Timeline

Community Aged Care Worker

Baptist care
07.2024 - Current

Home Care Support Worker

Community Services#1
06.2021 - 06.2024

Assistant in Nursing

Forrest Community Services
01.2016 - 06.2021

Aged Care Worker

Home Care Services of NSW
08.2011 - 01.2016

Canteen Assistant

Tafe College
01.2010 - 11.2010

Night Shift Filler

Woolworths
06.2008 - 11.2009

Senior Florist

Ninas Flowers
02.1992 - 12.2002

In-Home Nanny

Nanny Agencies London UK
06.1990 - 12.1991

Junior Florist

Virginia Mary Florist
01.1987 - 12.1989

Senior First Aid

Western Riverina Community College

Certificate III Aged Care CHC30102 - Aged Care

Tafe College

Golden Square High

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Sally Cantwell