Sally Collins
Burleigh Heads,QLD
Summary
Motivated staff member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
Work History
Barista/Café Staff
Geelong West Social Club Café
10.2021 - 04.2024
- Provided exceptional customer service by efficiently preparing and serving a high volume of coffee and tea drinks daily.
- Demonstrated strong organizational skills by ensuring smooth opening and operation of the café during each shift.
- Maintained a clean and safe environment while anticipating and fulfilling customer needs.
Waitress
Nectar
02.2024 - 04.2024
- Provided excellent service to customers while complying with RSA regulations.
- Memorized and prepared a diverse range of meals and drinks with precision, resulting in satisfied and repeat customers.
Team Member, Sales Assistant
Rebel Sport
09.2018 - 10.2021
- Consistently exceeded weekly sales targets, earning commissions for exceptional performance.
- Introduced visual merchandising concepts to enhance the customer experience and received commendable feedback.
- Effectively managed challenging customer interactions, maintaining a 99% customer satisfaction rate.
Casual Team Member
Bakers Delight
10.2017 - 04.2018
- Built rapport with 100% of regular customers through a personable approach.
- Maintained store cleanliness with meticulous attention to detail, ensuring a safe and welcoming environment.
Education
VCE -
Our Lady Of Sion
Box Hill11.2019
Skills
- Customer Service Excellence
- Effective Communication
- Team Collaboration
- Adaptability
- Upselling
- Handling Complaints
- Hospitality service expertise
- Organisational Skills
- Point of sale operation
Voluntary Experience
Member of Foundation
Box Hill, VIC, 2018
St Vincent de Paul’s Society
Teaching Assistant
Fiji, Suva, 2019
International Volunteering Headquarters (IVHQ)
References
Ruby Jones
- Rebel Sport Manager
- ph: 0456392459
Ross Mcdonald
- Geelong West Social Club Boss/Owner
- ph: 04099116924
Timeline
Waitress
Nectar
02.2024 - 04.2024
Barista/Café Staff
Geelong West Social Club Café
10.2021 - 04.2024
Team Member, Sales Assistant
Rebel Sport
09.2018 - 10.2021
Casual Team Member
Bakers Delight
10.2017 - 04.2018
VCE -
Our Lady Of Sion
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