Sally Corbett
Cowes,VIC
Summary
Dynamic Front of House Manager at Tides of Rhyll with a proven track record in enhancing guest satisfaction and retention. Skilled in training staff and enforcing health regulations, I successfully implemented efficient workflows that boosted service quality. My strong problem-solving abilities and commitment to excellence drive operational success and team productivity.
Overview
25
25
years of professional experience
Work History
Front of House Manager
Tides of Rhyll
Rhyll, VIC
06.2010 - Current
- Managed daily operations, ensuring seamless service delivery and guest satisfaction.
- Oversaw daily front of house operations, ensuring exceptional guest experiences and service standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented efficient workflows to enhance team productivity and service delivery.
- Resolved customer complaints promptly, improving satisfaction and retention rates.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Farmhand/Lead Customer Service Representative
Ripples and Ronic
Ventnor, VIC
02.2020 - 09.2025
- Assisted in livestock care, ensuring proper feeding and health monitoring practices.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Rotated animals between grazing areas to provide enough access to food.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Herded livestock using horses or ranch ATVs.
- Oversaw feeding, watering and health monitoring of [Type] stock, prioritizing health and wellness.
- Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
- Used [Type] tractor to improve harvesting of [Type] crops.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
Cafe Owner
Cafe Arabica
Melbourne, VIC
01.2001 - 12.2007
- Managed daily operations, ensuring seamless service and high-quality customer experiences.
- Developed seasonal menus, incorporating local ingredients to enhance culinary offerings.
- Trained and mentored staff in coffee preparation techniques and customer service excellence.
- Implemented inventory management systems to optimize stock control and reduce waste.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Permaculture Design Certificate
Sotherncrosspermaculture
Melbourne, VIC01-2012
High School Diploma -
Yarra Valley Anglican School
Melbourne, VIC01-1988
Skills
- Training and mentoring
- Problem-solving
- Customer retention
- Health and safety regulations
- Quality standards
- Task delegation
- Health code enforcement
- Menu design
- Customer service
- Reliable and responsible
- Money handling
- Critical thinking
- Collaboration and teamwork
Timeline
Farmhand/Lead Customer Service Representative
Ripples and Ronic
02.2020 - 09.2025
Front of House Manager
Tides of Rhyll
06.2010 - Current
Cafe Owner
Cafe Arabica
01.2001 - 12.2007
Permaculture Design Certificate
Sotherncrosspermaculture
High School Diploma -
Yarra Valley Anglican School