Sally Corbett
Cowes,VIC
Summary
Dynamic Front of House Manager at Tides of Rhyll with a proven track record in enhancing guest satisfaction and retention. Skilled in training staff and enforcing health regulations, I successfully implemented efficient workflows that boosted service quality. My strong problem-solving abilities and commitment to excellence drive operational success and team productivity.
Overview
25
25
years of professional experience
Work History
Front of House Manager
Tides of Rhyll
06.2010 - Current
- Managed daily operations, ensuring seamless service delivery and guest satisfaction.
- Oversaw daily front of house operations, ensuring exceptional guest experiences and service standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented efficient workflows to enhance team productivity and service delivery.
- Resolved customer complaints promptly, improving satisfaction and retention rates.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Farmhand/Lead Customer Service Representative
Ripples and Ronic
02.2020 - 09.2025
- Assisted in livestock care, ensuring proper feeding and health monitoring practices.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Rotated animals between grazing areas to provide enough access to food.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Herded livestock using horses or ranch ATVs.
- Oversaw feeding, watering and health monitoring of [Type] stock, prioritizing health and wellness.
- Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
- Used [Type] tractor to improve harvesting of [Type] crops.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
Cafe Owner
Cafe Arabica
01.2001 - 12.2007
- Managed daily operations, ensuring seamless service and high-quality customer experiences.
- Developed seasonal menus, incorporating local ingredients to enhance culinary offerings.
- Trained and mentored staff in coffee preparation techniques and customer service excellence.
- Implemented inventory management systems to optimize stock control and reduce waste.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Permaculture Design Certificate
Sotherncrosspermaculture
Melbourne, VIC01-2012
High School Diploma -
Yarra Valley Anglican School
Melbourne, VIC01-1988
Skills
- Training and mentoring
- Problem-solving
- Customer retention
- Health and safety regulations
- Quality standards
- Task delegation
- Health code enforcement
- Menu design
- Customer service
- Reliable and responsible
- Money handling
- Critical thinking
- Collaboration and teamwork
Timeline
Farmhand/Lead Customer Service Representative
Ripples and Ronic
02.2020 - 09.2025
Front of House Manager
Tides of Rhyll
06.2010 - Current
Cafe Owner
Cafe Arabica
01.2001 - 12.2007
Permaculture Design Certificate
Sotherncrosspermaculture
High School Diploma -
Yarra Valley Anglican School