Summary
Overview
Work History
Education
Skills
Timeline
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Sally CorserRoberts

Summary

Dynamic professional with a strong work ethic and exceptional time management skills, honed as a Personal Assistant for Lauren Piccles. Proven ability to enhance organizational efficiency and deliver outstanding customer service. Adept at multitasking and conflict management, consistently ensuring high-quality outcomes in fast-paced environments.

I am proud to say I have had the opportunity to work at some of Melbourne's well known and leading venues such as the Spring Racing Carnival at Flemington Racecourse, Rod Laver Arena, AAMI Stadium, MCG, Australian Open, Grand Hyatt Hotel, Etihad Stadium, Melbourne Grand Prix and various nightclubs, pubs and music festivals.

Overview

15
15
years of professional experience

Work History

Personal Assistant

Lauren Piccles
07.2021 - 10.2024
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Theatre Assistant

Mackay Base Hospital
01.2019 - 04.2021
  • Supported overall theatre operations by taking on additional tasks as needed, demonstrating flexibility and adaptability within a fast-paced environment.
  • Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
  • Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
  • Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
  • Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
  • Participated in ongoing professional development opportunities focusing on infection control techniques, improving overall department performance levels.
  • Conducted regular inspections of cleaning equipment, identifying necessary repairs or replacement needs to maintain optimal performance.
  • Maintained compliance with regulatory requirements by keeping accurate records of completed tasks on a daily basis.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Established trust with patients undergoing surgery through attentive listening skills and personalized attention during consultations and followups.

Special Events Coordinator

C.R Catering
06.2016 - 11.2018
  • Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
  • Provided exceptional on-site support during events, addressing any issues promptly and professionally.
  • Staffed events by maintaining roster of available personnel and reliable service providers.
  • Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
  • Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
  • Supervised staff during events and maintained efficient performance.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Brainstormed and implemented creative event concepts and themes.

Security Officer

Blue Water Security
02.2012 - 08.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.

Sales Assistant

Bunn
01.2010 - 12.2011
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash and card transactions to complete customer purchases.

Education

First Aid

Mackay Base Hospital
Mackay, QLD
03-2020

Certificate 1,2 &3 in Security Operations

Complex Institute of Education
Dandenong, VIC
09-2011

Batons, Handcuffs & Firearms

Complex Institute of Education
Dandenong, VIC
09-2011

Combined Armed Guard, Cash in Transit

Complex Institute of Education
Dandenong, VIC
09-2011

Basic Fist Aid

Complex Institute of Education
Dandenong, VIC
09-2011

RSA

Complex Institute of Education
09-2011

High School Diploma -

Maroondah Secondary College
Ringwood, VIC
11-1992

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Great work ethic
  • Strong communication skills
  • Strong problem solver
  • Attention to detail
  • Commitment to quality and service
  • Professional and mature
  • Conflict management
  • Shipping and receiving packages
  • Training staff
  • Customer needs assessment
  • Housekeeping
  • Flexible schedule
  • Social media savvy
  • Public relations background

Timeline

Personal Assistant

Lauren Piccles
07.2021 - 10.2024

Theatre Assistant

Mackay Base Hospital
01.2019 - 04.2021

Special Events Coordinator

C.R Catering
06.2016 - 11.2018

Security Officer

Blue Water Security
02.2012 - 08.2016

Sales Assistant

Bunn
01.2010 - 12.2011

First Aid

Mackay Base Hospital

Certificate 1,2 &3 in Security Operations

Complex Institute of Education

Batons, Handcuffs & Firearms

Complex Institute of Education

Combined Armed Guard, Cash in Transit

Complex Institute of Education

Basic Fist Aid

Complex Institute of Education

RSA

Complex Institute of Education

High School Diploma -

Maroondah Secondary College

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Sally CorserRoberts