Sally Drew
Summary
Customer-Focused Retail Associate experienced in delivering exceptional service in fast-paced environments. Built rapport with customers through respectful interactions . Attention to detail with cleaning and following procedures and instructions
Overview
25
25
years of professional experience
Work History
Retail Worker
Laurent
Doncaster , Vic
08.2013 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Fostered a positive team environment by collaborating with team members and providing support.
- Cash handling EFTPOS and new p.o.s system
- Taking customers orders over the phone
- Food preparation making sure customer receives food straight from the oven
- Food safety product knowledge
- Cleaning procedures always done at end of shift
- Communication with staff is key
- Fast passed environment
Forklift Driver
Fujitsu ten
Kilsyth, Vic
01.2005 - 11.2015
- Safe operation of forklift
- Loading unloading trucks
- Testing stock
- Packing orders
- Warehouse organisation
- Following ohs procedure
- Work independently
- Work as a team
- Reliable
- Punctual
- Follow instructions
Retail Worker
Mc Donald's
Boronia, Vic
09.2001 - 12.2004
- Retail operations cert 3
- Customer service
- Processed payments efficiently through EFTPOS system
- Operation of machines
- Cleaning equipment
- Follow Food safety procedures
Skills
- Customer service
- Order taking
- Cash handling
- Cash handling accuracy
- Inventory management
- Merchandise display
- Food safety
- Store maintenance
- Stockroom organization
- Store cleaning
- POS systems
- Working independently
- Team collaboration
- Time management
- Multitasking
- Upselling strategies
- Problem solving
- Attention to detail
- Effective communication
- Reliability and punctuality
- Professional appearance
- Workplace safety compliance
- Patience and empathy
- Product knowledge expertise
- Multitasking
- POS systems
References
References available upon request.
Timeline
Retail Worker
Laurent
08.2013 - Current
Forklift Driver
Fujitsu ten
01.2005 - 11.2015
Retail Worker
Mc Donald's
09.2001 - 12.2004