Sally Dunstan
Moorabbin,VIC
Summary
Dynamic Business Development Manager with a proven track record at Yes Distribution, excelling in client relationship building and negotiations. Achieved significant revenue growth by identifying new business opportunities and cultivating strong partnerships. Skilled in territory management and team leadership, consistently exceeding performance goals through strategic planning and exceptional customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Business Development Manager
Yes Distribution
10.2014 - 08.2025
- Developed and executed strategic partnerships to enhance market presence and revenue growth.
- Analyzed market trends to identify opportunities for business expansion and competitive advantage.
- Led cross-functional teams to implement initiatives that streamlined processes and improved client satisfaction.
- Negotiated contracts with key stakeholders, ensuring mutually beneficial agreements aligned with organizational goals.
- Cultivated relationships with clients to foster loyalty and drive repeat business through tailored solutions.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Retail Worker
Accent Group - Skechers
10.2013 - 10.2014
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new employees on sales techniques and company policies, fostering a knowledgeable workforce.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Account Manager
Yes Distribution
07.2012 - 09.2013
- Developed and maintained strong relationships with key clients to drive account growth.
- Analyzed market trends to identify new business opportunities and enhance sales strategies.
- Collaborated with cross-functional teams to ensure alignment on client deliverables and service improvements.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Hairdresser
Hairoglyphics
01.1987 - 06.2012
- Led team in providing high-quality hairdressing services, enhancing client satisfaction and loyalty.
- Developed and implemented innovative styling techniques to stay ahead of industry trends.
- Mentored junior hairdressers, fostering skill development and professional growth.
- Streamlined appointment scheduling process, improving operational efficiency within salon.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Collaborated with suppliers to source high-quality products that enhanced service offerings.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed loyal following of clients by providing high-quality services.
Education
No Degree - Mathematics
Foster High School
Foster, VIC11-1986
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Client relationship building
- Sales and marketing
- Relationship development
- Territory management
- Sales expertise
- Performance goals
- Cold calling
- Territory and account management
Timeline
Business Development Manager
Yes Distribution
10.2014 - 08.2025
Retail Worker
Accent Group - Skechers
10.2013 - 10.2014
Sales Account Manager
Yes Distribution
07.2012 - 09.2013
Senior Hairdresser
Hairoglyphics
01.1987 - 06.2012
No Degree - Mathematics
Foster High School