Mohamed Sajard Assim
514/6 Medapadura Mawatha,Gothatuwa
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager Sales - Banquets & Events
Radisson Blu Resort
11.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Event Manager
Shangri-La's Hambanthota Gold Resort & Spa
04.2017 - 02.2021
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Travel & Hospitality Administrator/Event Manager
Informa Middle East, Dubai, UAE (Formerly IIR ME)
03.2017 - 02.2021
Reservation Supervisor
Movenpick Hotel
03.2007 - 09.2008
- Led weekly team meetings to review performance metrics, discuss areas for improvement, and celebrate successes.
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Maintained knowledge of property offerings and local attractions, providing personalized recommendations for guests'' needs and preferences.
- Utilized advanced technology tools effectively to manage bookings accurately while reducing manual errors significantly during high-volume periods.
Reservation Supervisor Shift Leader
Sheraton Hotel & Resorts
03.1998 - 03.2006
- Utilized advanced technology tools effectively to manage bookings accurately while reducing manual errors significantly during high-volume periods.
- Maintained knowledge of property offerings and local attractions, providing personalized recommendations for guests'' needs and preferences.
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Provided excellent communication between departments, ensuring seamless guest experiences from reservation through checkout.
Front Office Clerk (Reservation Department)
Hotel Ceylon Inter-Continental
04.1994 - 08.1996
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
Education
High School Diploma -
Wigan & Leigh Campus London UK
Via London Business School, Colombo02-2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
Technical Skills
Knowledge of microsoft word, excel, and outlook
Detailed knowledge of fidelio version 62 (24)
Detailed knowledge of OPERA
(PMS) hotel management systems version 25 & 40
Personal Details
Date of Birth: 02 October 1972
Nationality: Sri Lankan
Marital Status: Married
Gender: Male
Passport No: N9302213
Accomplishments
Achievements at Radisson Blu, Galle
. Franchksed Opening Hotel of the Year 2022
. Franchised Hotel of the Year 2023
Shangri-la's Hambanthota Golf Resort & Spa / Shangri-La Colombo
· Awarded the gold award for delivery of outstanding guests services in October 2017
· Awarded the silver award for delivery of outstanding guests services in august 2017
Travel & Hospitality Administrator/Event Manager
Informa Middle East, Dubai UAE
Awarded the Team of the Year for 2014
Reservation Shift Leader
Sheraton Doha Hotel & Resort, Doha Qatar
· Awarded Certificate of Appreciation for the Ninth Islamic Conference in November 2000.
· Awarded Certificate of Appreciation for the WTO Doha 4th ministerial Conference in November 2001.
· Awarded Certificate of Appreciation for the GCC Conference in December 2002.
· Awarded Certificate for Employee of the month in January 2003.
· Promoted as Guest Reservation Agent.
· Promoted as a Reservation Shift Leader
Front Office Clerk (Reservation Department) Hotel Ceylon Inter-Continental, Colombo, Sri Lanka
· Adjudged the Best Employee of the month of May 1995
Certification
EDUCATION
PROFESSIONAL QUALIFICATIONS Diploma in Customer Care Management - UK NVQ - Level 3
General Certificate of Education Ordinary Level - (O/L) completed in 1991, Carey College, Colombo
Wigan & Leigh Campus London UK via London Business School, Colombo Year - 2007
Languages
English
Native or Bilingual
Sinhalese
Native or Bilingual
Timeline
Manager Sales - Banquets & Events
Radisson Blu Resort
11.2022 - Current
Event Manager
Shangri-La's Hambanthota Gold Resort & Spa
04.2017 - 02.2021
Travel & Hospitality Administrator/Event Manager
Informa Middle East, Dubai, UAE (Formerly IIR ME)
03.2017 - 02.2021
Reservation Supervisor
Movenpick Hotel
03.2007 - 09.2008
Reservation Supervisor Shift Leader
Sheraton Hotel & Resorts
03.1998 - 03.2006
Front Office Clerk (Reservation Department)
Hotel Ceylon Inter-Continental
04.1994 - 08.1996
EDUCATION
PROFESSIONAL QUALIFICATIONS Diploma in Customer Care Management - UK NVQ - Level 3
General Certificate of Education Ordinary Level - (O/L) completed in 1991, Carey College, Colombo
Wigan & Leigh Campus London UK via London Business School, Colombo Year - 2007
High School Diploma -
Wigan & Leigh Campus London UK
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