Desired Job Title
Sales & Service CoordinatorSales CoordinatorWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteLocation: BRISBANE, QLDBrisbane, QLD
Open to relocation: Yes
Open To Work
Sally Frey
BRISBANE,QLD
Work Preference
Summary
Results-driven Sales & Service Coordinator with expertise in sales coordination and customer relationship management. Leverages strong communication and problem-solving skills to enhance customer satisfaction and streamline operations. Proficient in CRM software, focused on effective order processing and building strong supplier relationships.
Overview
23
23
years of professional experience
Work History
Sales & Service Coordinator
Struers ApS
BRISBANE, QLD
06.2008 - Current
- Coordinate timely order processing to support sales initiatives and improve customer satisfaction.
- Manage daily financial transactions, ensuring accurate account reconciliations.
- Process vendor invoices and execute payments to maintain strong supplier relations.
- Maintain detailed records of customer interactions to inform strategic business decisions.
- Utilize CRM software to track leads and enhance customer relationship management.
- Communicate with clients to resolve inquiries and deliver solutions promptly.
- Analyze inventory management and coordinate procurement of essential supplies to ensure operational continuity.
- Develop training materials on service protocols for new staff.
Sales Coordinator
IMP Scientific
Boksburg, South Africa
01.2003 - 06.2008
- Developed and maintained customer relationships through regular follow-ups, fostering loyalty.
- Cultivated strong relationships with existing clients to ensure repeat business.
- Managed order processing with CRM software to track sales leads effectively.
- Assisted in preparing compelling sales presentations and marketing materials for clients.
- Coordinated sales activities among team members and departments to improve workflow.
- Streamlined communication between sales and operations teams to facilitate smoother collaboration.
- Analyzed customer feedback to identify service delivery improvement areas.
- Leveraged CRM software to maintain accurate records of customer interactions.
Education
Diploma - Business Administration
OTEN TAFE UWS
Sydney, NSW12-2016
High School Diploma -
Sunward Park High School
Sunward Park12-1991
Skills
- Customer relationship management
- CRM software proficiency
- Sales coordination
- Sales analysis
- Customer service and support
- Order processing
- Inventory management
- Supplier management
- Financial transactions
- Purchasing and procurement
- Technical support
- Billing and filing systems
- Cash handling
- Loss prevention strategies
- Customer retention techniques
- Schedule coordination
- Cross-functional collaboration
- Microsoft Office suite proficiency
- Problem solving
- Attention to detail
- Time management
- Multi-tasking skills
- Team collaboration
- Conflict resolution
- Training development
- Work prioritization strategies
- Escalation handling expertise
- Telephone etiquette excellence
- Product knowledge mastery
- Communication skills
Affiliations
- Camera Club
Accomplishments
- SMA (Struers Materialographic Academy) in Denmark, 2007 -
Covering: The Professional Materialographer (TPM), detailed product theory and hands-on on all Struers equipment, application training, sales and marketing presentation techniques, practical work in the laboratory.
Timeline
Sales & Service Coordinator
Struers ApS
06.2008 - Current
Sales Coordinator
IMP Scientific
01.2003 - 06.2008
Diploma - Business Administration
OTEN TAFE UWS
High School Diploma -
Sunward Park High School