Sally Fry
Pimilco,QLD
Summary
Dynamic Housekeeping Supervisor with a proven track record at Ridges Hotel, enhancing guest satisfaction through meticulous cleaning and sanitation practices. Skilled in guest relations and customer service, I trained staff to elevate service quality, resulting in increased positive feedback. Committed to maintaining high standards and fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Supervisor
Ridges Hotel
2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Housekeeper
Rydges Hotel
2017 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Bus Detailer
Sunbus
2013 - 2017
- Contributed to customer satisfaction by maintaining a clean and safe environment for passengers.
- Maintained inventory of cleaning supplies, anticipating needs and placing orders accordingly to prevent stock shortages.
- Performed routine inspections of buses after each cleaning session, ensuring all areas met established cleanliness criteria before returning them to service.
- Emptied trash receptacles and removed trash from vehicle interiors.
- Optimized time management skills to meet deadlines while maintaining consistent quality levels in bus detailing services provided.
Kitchen Hand
Diane Catering
2011 - 2013
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Lounge Attendant/ Food and Beverage Server/Customer Service
Reef Lounge/Business Lounge/ Cairns Internation Airport
2009 - 2011
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Continuously updated job knowledge through participation in training programs, staying current on industry trends and best practices for optimal performance in the role of Lounge Attendant.
- Established rapport with frequent travelers through consistent recognition and personalized interactions, cultivating long-term relationships with valued clientele.
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
Lounge Attendant
Quantas
2005 - 2011
- Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.
- Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
- Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
- Contributed to revenue growth by upselling premium services and amenities to eligible guests.
Night Cleaner
Quantas
2005 - 2007
- Supported facility maintenance efforts by promptly reporting any observed damages or necessary repairs.
- Demonstrated attention to detail when cleaning windows, mirrors, and glass surfaces for streak-free results.
- Completed nightly cleaning tasks efficiently to prepare the facility for daily operations on schedule.
- Maximized equipment longevity through routine maintenance checks and following manufacturer guidelines for use.
- Promoted a healthy workspace by consistently sanitizing employee break areas and common spaces.
- Increased customer satisfaction by maintaining clean restrooms and replenishing supplies as needed.
Room Attendant Supervise
Thala Beach Resort
2003 - 2005
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Room Attendant
Colonial Club Resort
03.2004 - 08.2004
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Room Attendant
Regal Luxury Apartments
2001 - 2003
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Replenished guest room water glasses, toiletries, and paper products.
- Performed laundry duties for improved efficiency and faster room turnover times.
Room Attendant
Costa-Rica Motel
1999 - 2001
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Education
High School Diploma -
Kempsey High School
Kempsey, NSW01-1990
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Timeline
Room Attendant
Colonial Club Resort
03.2004 - 08.2004
Housekeeping Supervisor
Ridges Hotel
2022 - Current
Housekeeper
Rydges Hotel
2017 - Current
Bus Detailer
Sunbus
2013 - 2017
Kitchen Hand
Diane Catering
2011 - 2013
Lounge Attendant/ Food and Beverage Server/Customer Service
Reef Lounge/Business Lounge/ Cairns Internation Airport
2009 - 2011
Lounge Attendant
Quantas
2005 - 2011
Night Cleaner
Quantas
2005 - 2007
Room Attendant Supervise
Thala Beach Resort
2003 - 2005
Room Attendant
Regal Luxury Apartments
2001 - 2003
Room Attendant
Costa-Rica Motel
1999 - 2001
High School Diploma -
Kempsey High School
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