Sally Fulton
Summary
Equipped with extensive experience in real estate, legislation, body corporate management, and contracts, and a proven track record in managing diverse client portfolios and improving departmental efficiencies through streamlined processes. I excel in stakeholder collaboration, ensuring compliance, and delivering exceptional customer service, underpinned by strong organizational and analytical skills that drive client satisfaction and operational success.
Overview
7
7
years of professional experience
Work History
Client Success Manager
Stafflink
08.2023 - Current
- Managed diverse portfolio of clients across various states and legislations, delivering products and services accurately and on time.
- Collaborated with stakeholders to enhance the efficiency of departmental structures, processes, accountability, viability, and profitability.
- Increased operational efficiencies by conducting routine reviews of account performance, resulting in the identification of opportunities for reallocating resources, including offshore task distribution.
- Created and implemented training programs and workflows for an offshore colleague, effectively managing ongoing HR duties for the client.
- Demonstrated a strong understanding of industry trends, legislation, compliance, and competitor activity.
- Maintained effective communication with relevant departments to promptly resolve escalated issues, ensuring consistent client updates during the resolution process.
- Demonstrated meticulous record keeping skills and a keen eye for detail, resulting in consistent adherence to policy guidelines.
Body Corporate Manager
Sunstate Strata
01.2022 - 07.2023
- Efficiently managed the operations of a large portfolio consisting of more than 90 complexes with diverse schemes, maintenance demands, and budget allocations.
- Worked alongside committees, contractors, and colleagues to achieve optimal efficiency and client satisfaction.
- Collaborated with legal counsel to protect the interests of the body corporate in cases of litigation or disputes requiring legal intervention.
- Facilitated dispute resolutions between stakeholders, mediating conflicts in a fair and impartial manner that prioritized the interests of all parties involved.
- Maintained compliance with legislative timeframes through efficient time management.
Contracts Management
Mosaic Property Group
01.2019 - 12.2021
- Delivered exceptional customer service throughout the entire client journey, from initial inquiry to final key handover.
- Offered valuable insights into legal matters concerning corporate governance, contracts management, data privacy, and anti-corruption measures.
- Implemented best practices in contracts management, leading to improved organizational performance and reduced contract terminations/defect claims exposure.
- Facilitated defect inspections, generated reports and handled warranty claims.
- Managed and oversaw the entire settlement process for a 93-apartment complex, including pre-settlement inspections, move-ins and defect liability period closure.
- Ensured seamless coordination and collaboration between stakeholders, clients, and contractors.
Sales Associate
Coronis Realty
05.2017 - 12.2019
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Negotiated contract terms for clients, resulting in successful closings and increased client satisfaction.
Education
Mountain Creek State High School
Mountain Creek, QLD12.2011
Skills
- Real Estate and Legislative Professional Expertise
- Verbal and Written Communication Skills
- Excellent Customer Service Skills
- Analytical Skills
- Organisational Skills
- Solution Focused
- Ability to Collaboratively and Autonomously
- Attention to Detail
Timeline
Client Success Manager
Stafflink
08.2023 - Current
Body Corporate Manager
Sunstate Strata
01.2022 - 07.2023
Contracts Management
Mosaic Property Group
01.2019 - 12.2021
Sales Associate
Coronis Realty
05.2017 - 12.2019
Mountain Creek State High School
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