Summary
Overview
Work History
Skills
Certification
Awards
Timeline
Generic

Sally Goossens

Alfredton

Summary

I'm a customer service professional with a proven track record at Caltex, excelling in problem-solving and relationship-building. Recognized for enhancing customer satisfaction through effective training and operational improvements. Strong attention to detail and commitment to safety compliance drive consistent service excellence and team performance. Eager to leverage skills for continued growth and success. Ready to take the next step in my career.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

Ampol
09.2021 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed cash handling processes and maintained accurate transaction records.
  • Assisted in maintaining cleanliness and organization of store displays to enhance customer experience.
  • Trained new staff on operational procedures, enhancing team performance and service consistency.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.

Store Manager

Caltex (Jaktrading)
09.2016 - 07.2021
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, reducing stock discrepancies through efficient replenishment strategies.
  • Trained and mentored staff.
  • Analyzed sales data to identify trends, informing strategic decisions for product promotions.
  • Rostering, optimizing labor costs while maintaining service standards.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions. (monthly)
  • Conducted regular performance reviews for staff members.
  • Approved regular payroll submissions for employees.
  • Daily banking and cash reconciliation.

Customer Service Attendant

Caltex Roadhouse
05.2009 - 09.2016
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
  • Collaborated with team members to improve overall customer service standards within the company.
  • Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Restaurant Manager

Pizza Hut
10.2004 - 05.2009
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Oversaw inventory management, reducing waste and ensuring optimal stock levels.
  • Established operational standards, enhancing compliance with health and safety regulations.
  • Facilitated conflict resolution among staff and customers.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Completed rostering in accordance with budget allocations.
  • Presented monthly KPI results
  • Maintaining all food safety regulations

Skills

  • Customer focus
  • Problem-solver/Solution driven
  • Ability to establish and build strong relationships with all stakeholders in business
  • Strong awareness for safety and compliance
  • Excellent time management skills
  • Attention to detail
  • Strong willingness to learn and grow

Certification

Sebastopol Secondary College

Victorian Certificate of Education


Best Employment

Certificate 2 in Retail Operations


Tracy Group Training

Certificate 3 in Retail Supervision


Yum Restaurants Australia

Certificate 4 in Retail Management



Awards


Leadership Award

awarded to the most outstanding Manager in the Yum Australia Group.

Champs Award 

Awarded to the top 5% of Store Managers in Australasia

Timeline

Customer Service Attendant

Ampol
09.2021 - Current

Store Manager

Caltex (Jaktrading)
09.2016 - 07.2021

Customer Service Attendant

Caltex Roadhouse
05.2009 - 09.2016

Restaurant Manager

Pizza Hut
10.2004 - 05.2009

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Sally Goossens