Sally Hancock
Ryde
Summary
A self-motivated, versatile, and efficient administrative professional with 14+ years’ experience within the area of secretarial, customer service and administration support in the FMCG, hospitality, leisure, and education sectors. Major strengths include strong learning agility, organisational and time management skills, well developed interpersonal and communication skills that contribute to forming strong, positive, and productive working relationships across all levels of business and excellent planning and coordinating skills. Seeking a challenging Administrative role in a fast-paced environment to further enhance my administrative knowledge and skills.
Overview
18
18
years of professional experience
Work History
Merchandiser
Brand Influence Group
05.2024 - Current
- Driving strong relationships with store personnel
- Negotiating promotional space
- Building and maintaining quality displays in store
- Executing planograms accurately
- Inspect merchandise for quality and arrange proper display location on floor
- Managed inventory levels and stock replenishment for optimal product availability
SFMblue Supply Manager
Sydney Fish Market
09.2022 - 04.2024
- Acquiring new business for SFMblue (online e-commerce platform) – value proposition & communication
- Maintaining and drive existing business on SFMblue (online platform)
- Achieve KPI’s/metrics – including but not limited to, buyers onboarded, revenue and margin generated on SFMblue, repeat purchases, minimisation of churn and customer drop offs
- Forecast and track supply metrics on SFMblue
- Prepare periodical reports and updates on platform performance and status
- Support General Managers of Business Development in managing supply on SFMblue
- Work with Customer Service Team to resolve all complaints and prevent additional issues by improving processes
- Maintain up to date knowledge & client contact list of SFMblue customers and their business particulars
Co-op Account & Service Manager
Sydney Fish Market
06.2021 - 09.2022
- Achieve agreed Sales Revenue and Margin goals from seafood supplied to and sold through NSW coops and contracted suppliers
- Forecast and track key account metrics
- Prepare periodical reports and updates on account and sales status
- Acting as a client advocate with a focus on improving the buying experience for SFM
- Ensure the timely and successful delivery of our products and services according to the customer needs
- Develop new business opportunities and identify areas of improvement to grow the business for SFM
- Serve as the lead point of contact for all NSW co-ops and contracted supplier account management matters
- Maintain up to date knowledge of assigned customers and their business particulars
Executive Assistant & Team Support Administrator to the Executive Manager, Seafood Trading
Sydney Fish Market
05.2016 - 06.2021
- Wide range of executive, administrative and general clerical activities to the Seafood Trading Manager and general support to the Supply & Operations team
- Coordinate the daily clearances of all international shipments with the company’s freight agent and generate the appropriate daily charges associated
- Assist the Seafood Trading Manager in the compilation and administration management of the company’s fish quota schedules and supply agreements
- Ensure all tasks and notifications, associated with international and domestic airfreighted shipments are completed daily
- Raise all charges associated with intentional freight clearances
- Organised and prepared for meetings, including gathering documents (board papers) and minute taking
- Provide a high standard of administrative and PA support to Seafood Trading Manager including answering phone calls, letter/email writing, diary/calendar management, report, and presentation production
- Coordinate all travel and accommodation arrangements for General Manager & Seafood Trading Manager, including reconciling costs associated with such activities
- Provide high standard of customer service to SFM stakeholders
Administration Coordinator
Sydney Fish Market
01.2015 - 05.2016
- Process property/engineering purchase orders and data entry of invoices into Finance One accounting system on weekly basis
- Book travel arrangements, prepare itineraries for internal and external (industry related) personnel
- Compile tenant waste data once a month for tenants to be charged by Credit Manager
- Coordinate annual staff special events such as Easter, Christmas trading and staff Christmas Party and arrange supply of staff gifts as required
- Assist in the preparation and collation of presentations and reports
- Backfill the role of the Executive Assistant to General Manager in his/her absence
- Manage external room bookings and coordinate all meeting rooms
Administration Coordinator
Kellyville After School Care Inc
09.2006 - 12.2014
- Managing the needs of children
- Secretarial support
- Supervising a team of 12 staff members
- Administrative duties including financial responsibilities, banking, and arranging government funding
- Human resources, recruitment of staff
- Event planning and implementation
- Stakeholder engagement
- Maintaining regulatory compliance status for the establishment
Education
Diploma - Event Management
TAFE NSW
Sydney, NSW12-2011
Diploma - Travel And Tourism Management
TAFE NSW
Sydney, NSW12-2009
Advanced Diploma - Hospitality Management
TAFE NSW
Sydney, NSW12-2008
Skills
- Exceptional organisational skills
- High attention to detail
- Team player with the ability to work autonomously as required
- Excellent communication and Interpersonal relationship skills
- Problem-solving
- Strong ability to work well under pressure and prioritise daily tasks
- Ability to exercise discretion in handling confidential information
Timeline
Merchandiser
Brand Influence Group
05.2024 - Current
SFMblue Supply Manager
Sydney Fish Market
09.2022 - 04.2024
Co-op Account & Service Manager
Sydney Fish Market
06.2021 - 09.2022
Executive Assistant & Team Support Administrator to the Executive Manager, Seafood Trading
Sydney Fish Market
05.2016 - 06.2021
Administration Coordinator
Sydney Fish Market
01.2015 - 05.2016
Administration Coordinator
Kellyville After School Care Inc
09.2006 - 12.2014
Diploma - Event Management
TAFE NSW
Diploma - Travel And Tourism Management
TAFE NSW
Advanced Diploma - Hospitality Management
TAFE NSW
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