Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Referees
Timeline
Generic

Sally Hanson

Brisbane,QLD

Summary

Personable Administrative Officer at Education Queensland, with exceptional time management and communication skills. Proven track record in enhancing appointment scheduling efficiency and maintaining meticulous document management systems. Adept at building relationships and collaborating with diverse teams to support students, ensuring high-quality service delivery, and compliance with organizational standards. Flexible and adaptable to changing priorities.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Administrative Officer

EDUCATION QUEENSLAND
Woolloongabba, QLD
05.2024 - Current
  • Assisted in scheduling, rescheduling, and cancelling appointments for students statewide, including state and non-state schools and those of pre-prep age.
  • Provided assistance with additional tasks as needed or requested by management, including tracking sheets, several databases, and school SMS systems.
  • Developed and maintained filing systems to improve accuracy of document retention processes.
  • Maintained accurate records of student appointments in the computer system and calendar.
  • Greeted students, families and visiting staff upon arrival and provided them with necessary paperwork.
  • Provided clear instructions to families regarding their upcoming visits, including those held in Outreach locations.
  • Adhered to Education Queensland policies and procedures related to appointment scheduling.
  • Performed follow-up calls and SMS messages to confirm scheduled appointments.
  • Managed a high volume of emails related to appointment scheduling requests and medical information requests.
  • Answered incoming calls from staff, families and health professionals regarding ELVAC inquiries.
  • Drafted documents such as reports and processes related to ELVAC.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Performed administrative tasks such as filing documents related to travel bookings and reimbursements.

Certified Braille Transcriber

Education Queensland
Woolloongabba, QLD
11.2019 - 05.2024
  • Proofread and edited completed documents to ensure accuracy of Braille translation.
  • Provided support services related to testing accommodations for visually impaired students.
  • Created tactile graphics using specialized techniques and software programs for visually impaired students.
  • Transcribed educational materials into Braille for visually impaired students.
  • Collaborated with teachers and other professionals to determine appropriate content for transcribed materials.
  • Interpreted and converted printed text into the correct Braille code.
  • Organised large volumes of information accurately into the necessary format for transcription into braille and large print documents and textbooks.
  • Operated a variety of specialised equipment, such as a Perkins Braille and Duxbury to produce Braille documents.
  • Maintained records related to all projects including number of pages transcribed, turnaround time on each project.
  • Developed and adhered to exacting transcription quality assurance standards and metrics.
  • Communicated effectively with clients to confirm transcription requirements and deadlines.
  • Provided technical support to colleagues experiencing issues with transcription software or equipment.
  • Archived transcribed documents according to organisational policies and procedures for easy retrieval.
  • Corrected errors in spelling, punctuation and grammar without changing meaning of sentences.
  • Compiled statistics regarding usage of braille services as requested by supervisors or administrators.
  • Implemented feedback from supervisors to continually improve transcription accuracy and efficiency.

Teacher Aide

Education Queensland
Woolloongabba, Mansfield, Birkdale, QLD
08.2009 - 11.2019
  • Provided individualised instruction to meet the needs of all students.
  • Collaborated with colleagues to plan lessons that integrate various subject areas, supporting inclusion and working closely with specialised teachers and speech therapists to support students.
  • Monitored student behaviour in classrooms, specialised learning areas, playgrounds and on excursions. Assisted feeding and supported students with complex disabilities and vision impairments.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods, supporting students with disabilities, and curriculum changes.
  • Collaborated closely with speech therapists to create PODD communication books while working on a communication project.
  • Conducted assessments, collected data, and monitored progress of students receiving support.

Retail Sales Worker

Suzanne Grae
Capalaba, QLD
02.2008 - 08.2009
  • Greeted customers in a friendly and professional manner.
  • Provided excellent customer service by responding promptly to inquiries, meeting sales targets, and resolving issues quickly.
  • Reconciled daily sales receipts with cash drawer totals at end of shift.
  • Processed returns, exchanges, and gift cards according to company policy.
  • Prepared reports summarizing daily financial transactions.
  • Assisted customers with product selection, inquiries, and purchase decisions.
  • Assisted in training new employees on proper sales techniques.
  • Maintained store cleanliness and organization.

Client Relations Consultant

Queensland Transport
Emerald, QLD
05.1997 - 05.2002
  • I worked in a statewide call centre and regional transport offices in all areas of registration and licensing.
  • My role was to resolve problems with knowledgeable and friendly service, and to assist customers with a vast range of inquiries.
  • Answered incoming calls and provided customer service.
  • Maintained high standards of customer service.
  • Conducted training sessions for new staff members on procedures and policies.

Retail Administration Store Manager

Big W
Brisbane, QLD
02.1992 - 04.1997
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

Certificate IV in Business -

TAFE Queensland
Southbank, QLD
05-2025

Year 12 Certificate of Education -

Shalom Catholic College
Bundaberg, QLD
11-1988

Skills

  • Time management
  • Communication skills
  • Document management
  • Team collaboration
  • Attention to detail
  • Relationship building
  • Database administration
  • Travel arrangements
  • Scheduling and calendar management
  • Scheduling appointments

Affiliations

  • A mother of four adult daughters
  • A netball coach and club volunteer
  • Worked for Community Recovery in 2024 Queensland storms
  • Love supporting my family in all their endeavours and sports

Certification

  • Current QLD MC class driver's license
  • Working with Children Blue Card
  • UEB Braille Certified

Referees

  • Nikki Webb, Head of Statewide Vision Impairment Services, Ph: 0432 022 481
  • Sharon van Jaarsveldt, Head of Department, Education Low Vision Assessment Centre, Ph: 0481 095 949

Timeline

Administrative Officer

EDUCATION QUEENSLAND
05.2024 - Current

Certified Braille Transcriber

Education Queensland
11.2019 - 05.2024

Teacher Aide

Education Queensland
08.2009 - 11.2019

Retail Sales Worker

Suzanne Grae
02.2008 - 08.2009

Client Relations Consultant

Queensland Transport
05.1997 - 05.2002

Retail Administration Store Manager

Big W
02.1992 - 04.1997

Certificate IV in Business -

TAFE Queensland

Year 12 Certificate of Education -

Shalom Catholic College

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Sally Hanson