Sally Hill
Palm Beach
Summary
Having taken time out to dedicate myself to being a mum, I am now looking forward to re-establishing my professional career. This time has strengthened my organisational skills, adaptability, and resilience, and I am eager to bring these qualities to my next role.
Offering strong organisational skills and ability to coordinate tasks effectively. Knowledgeable about managing schedules and maintaining clear communication with team members. Ready to use and develop problem-solving, time management, and interpersonal skills in my next role.
Overview
30
30
years of professional experience
Work history
Credit Controller
Panel Supplies
East Tilbury, Thurrock
2017.05 - 2020.09
- Assessed customer compliance with repayment schedules through thorough account reviews.
- Negotiated terms and conditions, payment plans and settlements.
- Identified most pressing client debt cases to pursue.
- Developed credit control solutions through in-depth historic issue research.
- Minimised risk by proactively advising management of active payment issues.
- Managed 150 customer accounts, encouraging early settlement of any outstanding payments..
- Helped team to improve strategies for resolving outstanding inquiries.
- Oversaw correct daily account balancing process.
Senior Associate Distributions
IFDS
2015.06 - 2017.05
- Processing distribution events using FAST
- Achieving agreed SLA processing standards for all clients
- Timely identification/resolution/escalation of issues
- Effective departmental, internal & external communication
- Completing and checking of rates
- Requesting trustee funding
- Completing manual payments
- Completing manager report orders
- Supporting the department by dealing with queries and referrals
- Complying with the regulatory regimes with particular consideration to data protection and financial crime prevention regulations
Learning Support Assistant / PA
Leigh Beck Infant and Nursery School
2005.04 - 2015.05
- Development and learning support of children up to the age of 7
- Identifying areas of specific learning needs for individuals
- Responsibility for up to 30 children
- Compliancy and auditing of records
- PA support to teachers
- Diary management
- Dealing with general enquiries
- Recording and archiving documents
- Recording sickness and holiday
- General admin duties
- Organising events
Clerical Officer / PA
National Westminster Bank
1990.05 - 2003.05
- Day to day running of the branch
- Overseeing cashiers and investment administration
- Organising staff rotas
- Completing overtime returns
- Mortgage processing with recommendations for underwriting
- Fraud investigations
- PA to branch manager
- Diary management, Organising meetings and appointments
- Booking and arranging travel and accommodation
- Recording staff holiday and sickness
- Dealing with incoming calls and queries
- High level of customer interaction
- Training of new staff on systems and documented processes
- Typing a variety of correspondence, reports, letters, memos, minutes, agendas
- Secretarial and admin support
Education
The King Edmund School
Skills
- Delinquency monitoring
- Financial viability assessment
- Credit analysis
- Customer Relations
- Internal control management
- Credit exposure monitoring
Timeline
Credit Controller
Panel Supplies
2017.05 - 2020.09
Senior Associate Distributions
IFDS
2015.06 - 2017.05
Learning Support Assistant / PA
Leigh Beck Infant and Nursery School
2005.04 - 2015.05
Clerical Officer / PA
National Westminster Bank
1990.05 - 2003.05
The King Edmund School