Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Receptionist
Sally Hine

Sally Hine

Maroochydore,Australia

Summary

Dynamic professional dedicated to enhancing client satisfaction and driving operational efficiency. Recognized for reliability, adaptability, and a positive outlook, consistently fostering teamwork and innovative solutions within diverse environments. Strong problem-solving abilities, commitment to continuous learning, and exceptional communication skills contribute to team success and impactful results while embracing new challenges with enthusiasm and dedication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Team Leader - Homecare

Crewesharp Pty Ltd
03.2022 - Current
  • Lead team of 6 schedulers and 30 support workers boosting productivity across SE Qld branches.
  • Oversee daily operations, providing comprehensive reports to Branch Manager.
  • Create and implement standard operating procedures to enhance productivity.
  • Meet with staff using teams software to maintain connection and update on important issues.
  • Streamline scheduling processes, resulting in improved service delivery.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Administration/Manager

Showtime Boxing and Fitness
01.2017 - 01.2021
  • Implemented gym's online booking and scheduling systems, enhancing operational efficiency.
  • Handled client invoicing with Xero, ensuring accurate and timely billing.
  • Facilitated customer interactions at front desk, improving client satisfaction.
  • Fostered strong relationships with clients and suppliers, ensuring reliable communication and support for ongoing needs.
  • Orchestrated successful amateur boxing events, boosting community engagement and increasing gym visibility.

Administration Assistant

Centricity CI
01.2016 - 01.2017
  • Supported fraud investigations with precise data analysis, enhancing claim accuracy.
  • Scheduled and facilitated interviews, improving investigator-claimant communication.
  • Maintained office inventory and coordinated travel logistics, optimising operational efficiency.
  • Streamlined data collection processes, enhancing case tracking efficiency and enabling quicker resolution of fraud investigations.

International Flight Attendant

Australian Airlines/Qantas Airways
01.2002 - 01.2013
  • Delivered exceptional service, improving passenger satisfaction across all cabins.
  • Achieved perfect attendance, demonstrating reliability and readiness.
  • Executed Japanese announcements with clarity, adhering to Qantas service standards.
  • Implemented streamlined communication protocols which improved service efficiency, ensuring timely responses to passenger inquiries.
  • Monitored in-flight situations, applying conflict resolution techniques to successfully manage disorderly behaviors and medical emergencies.
  • Coordinated with cabin crew to maintain safety standards, ensuring compliance with regulations and promoting a secure flight environment.

Education

Qantas Japanese Language Proficiency - Advanced Level 4

The University of New South Wales
Sydney, NSW
08.2001

Advanced Certificate of Travel Operations - Tourism And Travel Management

Victoria College
Melbourne, VIC
12.1995

High School Certificate - Japanese Language Exchange Student

Saint Joseph High School
Japan
01.1995

High School Certificate - undefined

Trinity Anglican School
Cairns, QLD
12.1993

Skills

  • Problem Solving
  • Attention to Detail
  • Active Listening
  • Communication
  • Customer Service
  • Administration
  • Team motivation
  • Relationship building
  • Process improvement
  • Client support

Certification

  • Aircraft Radiotelephone Operator Certificate of Proficiency
  • Civil Aviation Safety Authority
  • Jun 1999

Languages

Japanese
Highly proficient

Interests

  • Committed to improving personal fitness through regular participation in pickleball

Timeline

Team Leader - Homecare

Crewesharp Pty Ltd
03.2022 - Current

Administration/Manager

Showtime Boxing and Fitness
01.2017 - 01.2021

Administration Assistant

Centricity CI
01.2016 - 01.2017

International Flight Attendant

Australian Airlines/Qantas Airways
01.2002 - 01.2013

Advanced Certificate of Travel Operations - Tourism And Travel Management

Victoria College

High School Certificate - undefined

Trinity Anglican School

Qantas Japanese Language Proficiency - Advanced Level 4

The University of New South Wales

High School Certificate - Japanese Language Exchange Student

Saint Joseph High School

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Sally Hine