Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Sally Irvine

Kawungan,QLD

Summary

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of management practices.

Overview

22
22
years of professional experience

Work History

Remote Admin Assistant /Personal Assistant

All Over Consulting
09.2022 - Current
  • Admin work including contracts and procedures
  • Collaborated with cross-functional teams to ensure all requirements are met when developing a product and service offering.
  • Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
  • Generated invoices based on agreed upon terms between clients and vendors and company representatives.
  • Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
  • Organized and maintained up-to-date records of project documents such as plans, budgets, progress reports and other related materials.
  • Scheduled meetings, check-ins and appointments for team members and supervisors.
  • Developing checklists for smoother practices
  • Tracing expenses, communicating with other staff, tallying pays, working with speed sheets, booking flights, booking accommodation, booking car parking
  • Any other duties asked of me.

General Manager - Quarterdecks Retreat (Previously Best Western)

Sally Irvine
Urangan, QLD
08.2015 - 10.2023
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Responsible for the day to day operation of Quarterdecks Retreat 24/7
  • Property Manager for the Body Corporate
  • Letting Agent for permanent rentals
  • Responsible for planning and forecasting the operation
  • Responsible for staff and contractors
  • After hours phone and on call, Rosters for Reception, Housekeeping and maintenance/garden
  • Hiring, training and managing staff for Reception, Housekeeping and maintenance/garden
  • Ordering linen, consumables, cleaning equipment, Pool service and maintenance
  • After hours maintenance and pool service.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Manager, H&S Holdings, Café AJK TA Café Tapas, Simply Café, Club Crepery Hervey Bay & Marybrough

Sally Irvine
Torquay, QLD
08.2008 - 08.2015
  • Staffing: Rosters, hiring, discipline, training, meetings, staff events
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Customer service: Serving, preparing of, meals, desserts, coffee, beverages etc
  • Tills & Banking: Daily and nightly tills, counting and balancing
  • Opening & Closing
  • Holder of liquor license
  • Managing staff and ensuring up to date RSA is obtained
  • Holding RMLV License and ensuring all aspects of liquor regulations including shift approved managers signing in & out and enforcing liquor licensing regulations
  • Maintaining Social Media: Holder of Facebook and Instagram accounts for Café Tapas & Simply Café and promote specials, events, and advertising.

Waitress at Simply Wok

Torquay
07.2002 - 08.2008
  • Customer service: Serving, preparing of, meals, desserts, barista coffee, beverages etc
  • Tills & Banking: Daily and nightly tills, counting and balancing
  • Opening & Closing
  • Cleaning: Cleaning and supervising cleaning, following council requirement, Work Place health and safety requirement
  • Temperature taking and recording
  • Making and following cleaning schedules.

Education

Skills

  • Friendly, helpful and approachable
  • Client Relations
  • Professional and Mature
  • Account Management
  • Problem Resolving
  • Strong Communication skills
  • Strong Organized skills
  • Clean and Tidy
  • Eye for detail
  • Relevant legal expertise (Real Estate)
  • Exceptional customer service
  • Stock Maintenance
  • Training Staff
  • Dedicated Team Player
  • Customer Service
  • Accurate and Detailed
  • Proper Phone Etiquette
  • Administrative Support
  • Practical common sense
  • Technology skilled
  • Good at building relationships
  • Don't fluster easily
  • Payroll Control
  • Recordkeeping and Reporting
  • Organization and Multitasking
  • Bookkeeping

Personal Information

Date of Birth: 02/05/83

References

MarybroughHerveyCrepery

  • Gerard Irving, 0474270256, All Over Consulting
  • Andrew Kidd, 0407733733, Quarterdecks Retreat
  • Raylene Deebank, 0439649117, Best Western
  • Darren Rogers, rdarren@hotmail.com, Life Choice and former resident Quarterdecks Retreat

Timeline

Remote Admin Assistant /Personal Assistant

All Over Consulting
09.2022 - Current

General Manager - Quarterdecks Retreat (Previously Best Western)

Sally Irvine
08.2015 - 10.2023

Manager, H&S Holdings, Café AJK TA Café Tapas, Simply Café, Club Crepery Hervey Bay & Marybrough

Sally Irvine
08.2008 - 08.2015

Waitress at Simply Wok

07.2002 - 08.2008

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