Sally Jones
McCrae,VIC
Summary
Organised and passionate Team Leader experienced and dedicated to enhancing employee satisfaction and achieving positive outcomes for women, children, and families. Diplomatic and friendly with proven commitment to employee training & development and excellent service delivery for clients.
Hardworking team player bringing necessary experience and knowledge to tackle any operational demand as well as maintaining a positive and effective team culture.
Overview
12
12
years of professional experience
Work History
Team Leader – Family Violence Services
Good Shepherd
02.2021 - Current
- Lead a multi-disciplinary team of family violence practitioners recognising individual strengths, needs and areas for development
- Develop and lead a highly competent, engaged, and professional team
- Plan and prioritise case work and the day-to-day delivery of services to clients
- Manage capacity and ensure ongoing provision of service
- Manage referrals coming though for a family violence response
- Ensure the delivery of effective, high-quality services and outcomes to clients through a range of interventions from crisis/brief to longer case management period
- Respond to and develop strategies to mitigate risk for clients
- Develop and implement systems to ensure timely and accurate data collection and reporting
- Work effectively with partner organisations, internal and external stakeholders
- Apply performance management processes to achieve positive outcomes
- Provide high quality, strength based, reflective supervision to staff through individual and group responses
- Ensure employees understand and implement Good Shepherd policies and procedures
- Ensure oversight of service delivery and achievement of service delivery targets in line with funding and partner agreements
- Ensure the delivery of evidence informed services and measurable client outcomes
- Assist in the day-to-day operations and reporting in line with service agreements and organisational expectation.
Senior Specialist Family Violence Practitioner
Good Shepherd
08.2018 - 01.2021
- Facilitate a multi-disciplinary team approach, providing a collaborative and holistic response for women and young people impacted by family violence, working toward identified goals
- Undertake comprehensive risk assessment, needs assessment, safety planning and case planning with women and young people
- Coordinate referrals for support and liaise with specialist services as required
- Ensure the MARAM framework and the FVISS/CISS information sharing scheme are embedded practice
- Demonstrate a commitment to the Child Safe Standards
- Understand the impact of family violence on families, facilitating strengths-based positive parenting strategies and applying protective behaviour techniques, reducing the vulnerability of young people
- Provision of high-quality case support work for complex needs, including the co-ordination of community and specialist supports, exit planning and case closure
- Work in partnership with families to develop and regularly review individual case and safety plans, ensuring clients are actively engaged in all decision making and planning
- Participate in meetings as required, including team meetings and care team meetings
- Provide secondary consultation and advocacy on the client’s behalf to link in with other relevant supports
- Participate in OHS and compliance activities
- Prepare reports and other written documentation such as minutes, housing and funding applications, correspondence etc to meet professional standards
- Hold a case load of clients at high risk of family violence
- Provide a ‘backfill' function for the RAMP (Risk Assessment Management Panel Coordination) and ALEXIS Response Model workers when required
Specialist Family Violence Practitioner - Locum
Tradewind/Good Shepherd
01.2018 - 07.2018
- Conduct comprehensive risk and needs assessments of women and their children
- Developing agreed case plans within an outcome focused framework
- Deliver best practice service to clients in line with agreed goals
- Maintain a client centred approach to service delivery at all times
- Utilise available resources to access, respond to and mitigate risk and support family's recovery from family violence
- Work collaboratively with other services
- Attend multi-agency meetings to discuss the needs of clients
- Participation in working groups, team and networking meetings
- Maintain accurate client files, case notes and data in accordance with DHHS and GSANZ standards
- Participate in decision making
- Problem solving and using solution focused theories/methods to support clients
- Recognising, valuing, and optimising the individual skills and abilities of my colleagues
- Active listening and good communication skills with clients and colleagues.
Social Worker
Children And Families Safeguarding Team – Children And Families Services
04.2013 - 08.2017
- Manage and prioritise cases as allocated by line manager
- Undertake assessments to assess children and their family's needs and make appropriate recommendations for services to achieve agreed outcomes
- Assess family circumstances and need to identify necessary resources to meeting identified needs
- Direct work with children, obtaining their views, wishes and feelings and recording such views accurately
- Use Signs of Safety method within practice, including assessments and meetings
- Use evidence within assessments and reports to inform decision making
- Liaise with other agency professionals as necessary to fulfil statutory duties and achieve best outcomes for children
- Ensure all interventions serve to improve outcomes for children
- Make key decisions in terms of case management based on observation and professional judgement
- Maintain good case records and write assessments and reports as required in line with departmental standards
- Comply with data protection legislation
- Promote children, young people and their family's participation in decision making
- Work with children and young people, families, carers and communities to help them make informed choices and decisions, enabling them to clarify and express their needs and contribute to service planning
- Ensure all work with children and their families remains focused and meets the need of children
- Use a high level of communication skills, including listening, building empathy and negotiation
- Undertake preventative work with families to reduce the need for care and accommodation
- Develop and maintain effective relationships with children, young people and their families; provide advice and support to help resolve conflict
- Ensure multi-agency engagement in all assessment and planning processes
- Adhere to professional and organisational procedures on confidentiality and maintaining appropriate boundaries with service users and their families
- Take necessary statutory or other action in relation to the safety of children, including emergency situations and liaison with other agencies as required
- Be responsible for promoting and safeguarding the welfare of children and young people
- Investigate allegations of neglect, abuse or ill-treatment of children, in accordance with legislative requirements and child protection procedures; undertake assessments of risk and need; where appropriate, arrange accommodation for children and young people
- Prepare appropriate plans for children and young people, including arrangements for obtaining and implementing Court Orders.
Social Worker
Emergency Duty Team - Safeguarding Services
11.2014 - 06.2017
- To provide an out of hours response to emergency situations that arise outside of social care office hours to children and adults at risk of harm
- Providing advice and support via telephone to children, their families, carers or other professionals
- Welfare visits to children, vulnerable adults and people with disabilities
- Undertaking assessment of individual needs and interim care planning to ensure safety in emergency situations
- Supporting vulnerable adults in police custody.
Children's Centre Support Worker
The Avenues Children's Centre
08.2012 - 04.2013
- Working directly with parents and children one-to-one and in groups
- Contribute to improved outcomes for children and their families by regularly planning, delivering, and evaluating support plans and direct work
- Monitor vulnerable families and share information within safeguarding policies and procedures
- Effectively signpost families to ensure they are engaging with and in receipt of appropriate support from relevant services.
Support Worker - University Work Placement
Family Assessment and Support unit
01.2012 - 07.2012
- Undertaking direct work with children, young people, and their families
- Working collaboratively with other agencies and professionals
- Advocate both for and on behalf of children
- Undertake assessments within agreed timescales
- Recognising and acting appropriately to concerns with regards to safeguarding issues for children.
Education
Bachelor of Arts - Social Work
Hull University
United Kingdom01.2013
Skills
- High Quality People Leadership
- Reflective and Effective Supervision
- Recruitment/Onboarding and Orientation
- Service & Performance Improvement
- Project Planning
- Conflict Resolution/Complaint Resolution
- Teamwork and Collaboration
Personal Information
Driving License: 037700176
Working with Children Check: 1230503A-01
References
Available on request
Timeline
Team Leader – Family Violence Services
Good Shepherd
02.2021 - Current
Senior Specialist Family Violence Practitioner
Good Shepherd
08.2018 - 01.2021
Specialist Family Violence Practitioner - Locum
Tradewind/Good Shepherd
01.2018 - 07.2018
Social Worker
Emergency Duty Team - Safeguarding Services
11.2014 - 06.2017
Social Worker
Children And Families Safeguarding Team – Children And Families Services
04.2013 - 08.2017
Children's Centre Support Worker
The Avenues Children's Centre
08.2012 - 04.2013
Support Worker - University Work Placement
Family Assessment and Support unit
01.2012 - 07.2012
Bachelor of Arts - Social Work
Hull University
Similar Profiles
Grace KipendoGrace Kipendo
Case Management at Good ShepherdCase Management at Good Shepherd
Valerie MakulaValerie Makula
Registered Nurse at Good ShepherdRegistered Nurse at Good Shepherd
Sean WardSean Ward
Harm Reduction/Addiction Specialist at Good ShepherdHarm Reduction/Addiction Specialist at Good Shepherd
Natasha SmithNatasha Smith
Office Supervisor at Good ShepherdOffice Supervisor at Good Shepherd
Allison RaffertyAllison Rafferty
Registered Nurse at The Bays HospitalRegistered Nurse at The Bays Hospital