Sally Jones
Gold Coast,QLD
Summary
Highly-motivated employee with ample experience in the customer service industry. Strong work ethic, adaptability, and the ability to be inclusive and work efficiently with every member of the team. Outgoing personality with a desire to take on new challenges and a quick, efficient leaner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer/Area Leader
Mcdonalds
Broadbeach, QLD
06.2021 - Current
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures.
- Provided guidance, coaching, and mentoring to team members.
- Mentored team members by demonstrating best practices for customer service and efficiency.
- Coached team members on how waste can be reduced in the restaurant.
- Area leading drive-through and cafe.
- Ensuring all team members have a productive job best suited to abilities.
- Ensuring all areas of the restaurant were effectively communicating with one another.
- Completed food and drink orders with accuracy and speed.
Traineeship
The Imperial Hotel
Main Beach, QLD
12.2022 - 01.2023
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Made coffees for High-Tea utilizing barista skills.
- Washed and dried glasses during the bar rush.
- Serving guests beverages while displaying gold standard customer service.
Education
High School Diploma -
Miami State High
Gold Coast, QLD09-2024
Certificate 3 Retail - Customer Service, Food Safety
Mcdonalds RTO
Broadbeach, QLD08-2024
Certificate 2 Hospitality - Hospitality
CITA
Surfers Paradise, QLD07-2024
First Aid Qualification - First Aid
QLD Government
Gold Coast, QLD06-2024
Skills
- Teamwork and Communication
- Problem-solving capabilities
- Excellent customer service
- Employee Training
- Barista Trained
- Improving efficiency
- Fast Learner
- Customer Loyalty
Certification
- RSA - Responsible Service of Alcohol
- RSG - Responsible Service of Gambling
References
References available upon request.
Timeline
Traineeship
The Imperial Hotel
12.2022 - 01.2023
Crew Trainer/Area Leader
Mcdonalds
06.2021 - Current
High School Diploma -
Miami State High
Certificate 3 Retail - Customer Service, Food Safety
Mcdonalds RTO
Certificate 2 Hospitality - Hospitality
CITA
First Aid Qualification - First Aid
QLD Government
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