Sally Lancuba

EEN Nurse/Medical Receptionist

Stanthorpe Medical Clinic

2003 - 03.2011

Administered medications and treatments as prescribed by physicians.
Served as a strong advocate for patients'' rights while ensuring that their needs were met through diligent assessment of physical symptoms or psychosocial issues.
Participated in ongoing professional development opportunities to stay current on evidence-based nursing practices and enhance overall clinical skillset.
Championed a culture of continuous improvement within the nursing unit by actively participating in quality assurance initiatives, clinical audits, and performance evaluations.
Bolstered patient confidence in self-care management by providing comprehensive education on their condition, treatment plan, and lifestyle modifications.
Contributed to the reduction of hospital readmissions by providing thorough discharge planning and education for patients and families.
Supported patients during end-of-life care by providing compassionate palliative care and facilitating open communication among families.
Reduced medication errors by maintaining accurate documentation and administering medications according to best practices and protocols.
Upheld exceptional standards of nursing practice as per state regulations; consistently received positive feedback from supervisors about performance.
Improved patient satisfaction by establishing rapport, addressing concerns, and demonstrating empathy in all interactions.
Increased efficiency of nursing operations by assisting with staff scheduling, inventory management, and quality improvement initiatives.
Streamlined communication between healthcare professionals by documenting patient information accurately within electronic medical records systems.
Optimized clinical outcomes by effectively monitoring vital signs, identifying changes in patient condition, and notifying appropriate medical personnel.
Enhanced interdisciplinary collaboration through active participation in case conferences, team meetings, and professional development seminars.
Decreased complications related to chronic illnesses like diabetes or heart failure through timely intervention using appropriate treatments.
Demonstrated exceptional critical thinking skills in high-stress situations such as medical emergencies or rapid changes in patient conditions; made timely decisions that positively impacted patient outcomes.
Performed specific treatments as ordered by physician and under supervision of RN.
Built meaningful relationships with patients and families in intimate outpatient setting.
Enhanced patient care by providing skilled nursing assessments, developing individualized care plans, and collaborating with interdisciplinary teams.
Promoted a safe environment for both patients and staff through adherence to infection control policies and procedures.
Remained competent and current in nursing practices and engaged in continuing educational activities.
Completed ongoing assessments as determined by patient condition and unit policy.
Delivered high-quality care to diverse patient populations in various settings such as acute care, rehabilitation, long-term care, palliative care, and home health environments.
Assessed patients, developed plans of care, coordinated services and planned discharges.
Assisted with admissions, appointments, transfers, and discharges.
Cared for wounds, provided treatments, and assisted with procedures.
Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Obtained patient vital signs and input/output measurements from inpatients.
Performed routine evaluations of each patient's status, needs, and preferences.
Administered controlled narcotics
Used aseptic techniques to provide sterilized wound care and dressing applications.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Delivered updates in patient status to charge nurse, recording changes in medical records.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Comforted and counseled patients and families throughout care process.
Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
Documented treatments delivered, medications and instructions,follow-up care.
Educated family members and caregivers on patient care instructions.
Evaluated patient histories, complaints, and current symptoms.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Monitored patient reactions after administering medications and therapies.
Managed patients recovering from medical or surgical procedures.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Implemented care plans for patient treatment after assessing physician medical regimens.
Delivered high level of quality care to diverse populationsn.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Recorded details regarding therapies to keep patient charts updated.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Supported office staff and operational requirements with administrative tasks.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Facilitated patient education by distributing relevant health and wellness pamphlets.
Optimized appointment scheduling to maximize doctor availability.
Supported positive patient experience by offering assistance with filling out health forms.
Managed patient appointments efficiently, reducing wait times significantly.
Enhanced team collaboration by organizing regular staff meetings to address office needs.
Streamlined office communication by effectively coordinating between doctors and nurses.
Fostered welcoming environment, greeting patients warmly upon arrival.
Enhanced patient experience by maintaining clean, organized reception area.
Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Improved patient follow-up, reducing missed appointments through effective reminder calls.
Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Improved workflow efficiency, organizing back-office supplies and equipment.
Improved accuracy of patient data with meticulous record-keeping.
Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Supported patient care by scheduling appointments to accommodate urgent health needs.
Enhanced patient understanding by providing clear explanations of treatment procedures.
Increased patient satisfaction by answering inquiries with empathy and professionalism.
Improved office ambiance, selecting music and reading materials for waiting area.
Streamlined billing processes, ensuring accurate and timely invoicing.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Answered phone calls and messages for -physicians at the medical facility, scheduling appointments, and handling patient inquiries.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Prepared and processed patient referrals and transfer requests.
Assisted with medical coding and billing tasks.
Processed medical insurance claims and payments.
Registered and verified patient records before triage with most up-to-date information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Received and routed laboratory results to correct clinical staff members.
Managed office bookkeeping with insurance billing and patient payments.
Conducted patient intake interviews, recording and documenting relevant information.
Placed new supply orders, managed inventory and restocked clerical spaces.

Summary

Overview

Work History

EEN Nurse/Medical Receptionist

Education

Diploma in Nursing And Medication Administration

Skills

Timeline

EEN Nurse/Medical Receptionist

Diploma in Nursing And Medication Administration

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