Sally Landman

Manager

Dawsons Garden World

Joondalup, WA

09.2016 - 10.2023

Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Entered time and attendance logs in preparation for payroll.
Ensured compliance with all applicable laws, regulations, industry standards.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Recruited and hired qualified candidates to fill open positions.
Established processes to ensure efficient workflow throughout the organization.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Conducted quality, timely performance feedback and performance appraisals.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Minimized staff turnover through appropriate selection, orientation and training.
Organized special events such as conferences or training sessions for employees.
Initiated new projects that resulted in increased productivity across all departments.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Organized team activities to build camaraderie and foster pleasant workplace culture.