Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sally LEE

Adamstown,NSW

Summary

Highly motivated sales, Account management and custom service professional with 20 years of experience in phone, face to face, and email communications. Known for strong problem-solving skills and proactive, self-motivated attributes. A valuable team player who can also work independently.

Overview

15
15
years of professional experience

Work History

Internal Sales & Account Manager

Educational Experience
Newcastle, Australia
04.2015 - 09.2018
  • Member of 3 person internal sales team
  • Responsible for customer relationship building as well as account management and strategic growth
  • Nurture and maintain strong customer relationships throughout broad customer account base
  • Review, manage and influence customer purchasing behavior and processes to meet and exceed targets
  • Present product offers and sales campaigns as scheduled
  • Proactive identification, targeting and acquiring growth through the chosen customer base
  • Use consultative selling skills to identify customer needs and develop value added proposition in line with Company standards, policies and procedures
  • Operate as the single point of contact that the customer has with Educational Experience
  • Keep accurate sales activity and contact records by maintaining the company’s customer databases, record processes and sales systems
  • Process customer orders, returns and enquiries
  • Ultimately accountable for handling and resolving all issues and requirements raised by customers
  • Active promotion of outbound campaigns
  • Deliver and maintain high standards of professionalism, conduct, customer service and customer satisfaction at all times

Sales & Marketing Manager

Coverite
Newcastle, Australia
09.2014 - 04.2015
  • Lead generation and Marketing for commercial floor installers
  • This involves writing and designing web campaigns, finding potential leads and expanding on them until they are ready for a quote which is then passed on to estimator
  • Dealing with C-suite executives in the healthcare industry
  • Excellent rate of strong high quality leads and building relationships characterized by genuine warmth and mutual respect
  • Dealing with a customer base spread throughout NSW
  • CRM management
  • Use of previous sales experience and cold calling skills to deliver large clients without existing relationship with Coverite

Assistant in Nursing

Bethel Aged Care
Waratah, NSW
02.2013 - 09.2014

Senior Sales Manager

Dzhavael
New York, USA
08.2009 - 12.2012
  • Company Overview: New York high fashion label
  • Led wholesaling function of New York high fashion label
  • This involved the marketing and sales of Couture to small boutiques and high-end department stores in New York and around the US, such as Bloomingdales, Saks Fifth Avenue and Neiman Marcus
  • Brought in new clientele through own initiative, leveraging professional network to drive sales opportunities
  • In charge of 3 accounts comprising annual sales in excess of 2 million USD each
  • Grew gross revenue by 45% in the first year by leading the development effort to build a company website, with e-commerce functionality
  • Represented Dzhavael at trade shows and fashion expos in NY and Las Vegas, taking advantage of marketing and sales opportunities as well as building up a network of industry contacts
  • Relied heavily on relationship skills and ice-breaking, the ability to convert cold sales leads into long lasting, symbiotic, commercially successful relationships
  • Effective CRM usage to enhance responsiveness to clients’ needs and thus to consistently improve the overall customer experience
  • New York high fashion label

Business Development Manager

Clime Asset Management
Sydney, Australia
01.2006 - 06.2009
  • Developed mutually profitable, enduring client relationships involving investment products such as share funds, as well as do-it-yourself investment tools and platforms
  • This was a complex process entailing engaging the interest of prospective clients, sitting down with them to discuss their current financial position, long term objectives and appetite for risk
  • Careful screening and detailed explanations, combined with frequent updates, ensured that clients were kept well informed and reassured in times of market turbulence, as witnessed during the Global Financial Crisis of 2008-2009
  • This pro-active treatment enabled the vast majority of Clime’s clients to ride out the volatility and maintain superior risk adjusted returns over a medium term horizon
  • Generated new leads and brought new clients on board while always ensuring that their needs are being met in an effective and timely manner
  • Performed CRM database maintenance and administration
  • Trained staff on sales techniques and client interaction
  • Dealt with a large variety of client base, comprising mostly of medical and legal professionals, as well as high net worth retirees
  • Networked extensively at trade shows and investment conferences, which resulted in steady generation of fresh sales leads, as well as the sourcing of new suppliers at competitive prices
  • Engaged in face to face interactions with clients and was one of the ‘Faces of Clime’ at company organized seminars
  • Reliably and consistently exceeded monthly targets while continuously working around challenging deadlines
  • Assisted in product development relating to new investment funds and system functionality, including investment screens, charting and performance analytics

Salesperson

Future Finance
Sydney, Australia
02.2004 - 01.2006
  • Built successful clients relationships from the ground up, while managing day to day interactions and engaging in account maintenance
  • This included answering client queries, sending of monthly newsletters and organizing conference calls
  • Performed client database maintenance
  • Engaged in telephone as well as face to face sales
  • Ensured clients’ needs were being addressed by appropriate financial products, suitably tailored for their individual situations
  • Reliably and consistently met sales targets as set by senior management

Assistant in Nursing

Chamberlain Gardens Aged Care
Wyoming, NSW
02.2013
  • Worked with shift RNs and other AINs in providing aged care to demented and severely demented aged care patients
  • Provided full spectrum of care for elderly patients, in particular focusing on the mental health wing
  • This included some of the most challenging cases in the facility and required professionalism, empathy as well as empathy and compassion towards the patients
  • Ensured all medications were taken in a prompt and effective manner
  • Liaised with family members to ensure they understood the issues at hand and empowering them to play a constructive role in the palliative care of their loved ones

Education

Bachelor of Nursing -

UNIVERSITY OF NEWCASTLE
Callaghan, Australia
07.2015

Certificate III in Aged Care - Assisting in Nursing Work (AIN) -

INTERCEPT TRAINING
Tuggerah, NSW
07.2013

Diploma of Commercial Photography -

INTERNATIONAL COLLEGE OF PROFESSIONAL PHOTOGRAPHY, ICPP
Sydney, Australia
09.2006

Skills

  • Excellent listening and comprehension skills that enable me to de-escalate and turn negative situations into rewarding and outcome-oriented conversations
  • Strong phone and face to face skills
  • Excellent conversion of leads, whether warm or cold
  • Comfortable working under pressure and delivering on ambitious targets/KPIs
  • Lead generation

Affiliations

  • Sewing and craft
  • Gardening
  • Reading

Timeline

Internal Sales & Account Manager

Educational Experience
04.2015 - 09.2018

Sales & Marketing Manager

Coverite
09.2014 - 04.2015

Assistant in Nursing

Bethel Aged Care
02.2013 - 09.2014

Assistant in Nursing

Chamberlain Gardens Aged Care
02.2013

Senior Sales Manager

Dzhavael
08.2009 - 12.2012

Business Development Manager

Clime Asset Management
01.2006 - 06.2009

Salesperson

Future Finance
02.2004 - 01.2006

Bachelor of Nursing -

UNIVERSITY OF NEWCASTLE

Certificate III in Aged Care - Assisting in Nursing Work (AIN) -

INTERCEPT TRAINING

Diploma of Commercial Photography -

INTERNATIONAL COLLEGE OF PROFESSIONAL PHOTOGRAPHY, ICPP

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Sally LEE