Sally-Anne Leek
Bellerive,Australia
Summary
Awarded Chemist Warehouse Employee of the Month twice and promoted to second in charge, I excel in inventory control and customer service. Demonstrating patience and empathy, my expertise in visual merchandising and resolving customer issues enhances sales and customer satisfaction. Proven leadership at Kmart showcases my ability to manage and train teams effectively.
Overview
13
13
years of professional experience
Work History
Pharmacy Assistant/2IC
Chemist Warehouse
2016.08 - Current
- Stock control and merchandising which includes replenishing inventory, expiry and damaged item checks
- Keeping up to date with current planograms
- Catalogue set up, ticketing current sale items throughout the store and scanning/printing missing tickets
- Providing customer service, telling customers what products will be right for them both in store and via phone calls
- Checkout operator, processing prescriptions and general stock transactions with cash/eftpos and monitoring sales on restricted items such as pharmacy medications
- Hitting targets for till promotions and KPI’S
- Click and collect/online delivery order services, collecting and packing orders made by customers
- Maintaining a clean and tidy workspace and following safety requirements
- Helping the retail manager in managing duties, creating till rosters for staff and delegating jobs for staff to do throughout their shift
- Following directions given by head office via emails and mycomms which includes duties such as recalls, ordering, compliance etc
- Chemist Warehouse employee of the month – July 2024
- Chemist Warehouse employee of the month – December 2024
- Promoted to second in charge at Chemist Warehouse – February 2025
MONDELEZ
Claremont
2016.05 - 2017.06
- Company Overview: Cadbury
- Required to electronically control machinery including quality checks on product and packaging, entering required data of quality checks
- Position requires working 12-hour shifts (6:30-6:30 day/night) on constant on-call basis meaning sometimes up to one hour notice prior to shift
- Cadbury
Customer Service Provider
Kmart
Rosny Park
2012.01 - 2017.03
- Front end supervisor of staff included training inexperienced staff, managing workflow, customer service desk, handling cash and EFTPOS transaction, refunds, or exchanges, opening and closing of store and PA announcements
- Door greeting, actively welcoming customers, checking of bags and receipts also giving customers directions
- Register operator, number one priority of customer service which included serving customer then putting through cash and EFTPOS transactions
Education
Certificate III -
Early Childhood Education and Care
02.2025
Certificate III -
Community Pharmacy
01.2018
Certificate III -
Rosny College
01.2015
High School -
Rose Bay High School
01.2012
Skills
- Resolving customer issues
- Stocking shelves
- Answering customer questions
- Sales promotion
- Stock replenishment
- Register operation
- Time management
- Visual merchandising
- Loss prevention awareness
- Customer assistance
- Customer service
- Promotional displays
- Inventory control
- Patience and empathy
Accomplishments
- Chemist Warehouse employee of the month, 07/01/24
- Chemist Warehouse employee of the month, 12/01/24
- Promoted to second in charge at Chemist Warehouse, 02/01/25
References
- Chantelle Mann, Retail Manager at Chemist Warehouse Hobart City, 0407 868 664, 03 6223 1309
- Hong Yun, Pharmacist In Charge at Chemist Warehouse Hobart City, 0481 716 452, 03 6223 1309
Timeline
Pharmacy Assistant/2IC
Chemist Warehouse
2016.08 - Current
MONDELEZ
2016.05 - 2017.06
Customer Service Provider
Kmart
2012.01 - 2017.03
Certificate III -
Early Childhood Education and Care
Certificate III -
Community Pharmacy
Certificate III -
Rosny College
High School -
Rose Bay High School